Operations Quality

1 week ago

Pasig, National Capital Region, Philippines NielsenIQ Full time ₱250,000 - ₱500,000 per year
Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

DEPARTMENT SUMMARY
  • Manages Audience Measurement's operational aspects including Panel Recruitment, Relationship Management and Operational Support, Television and Advertising Events, Consumer Insights, Consumer Measurement, and Radio Measurement.
POSITION SUMMARY
  • Delivers operational activities (including data encoding, processing, and quality control) with minimal supervision to ensure timely, effective and efficient process execution.
KEY RESPONSIBILITIES

Operations
  • Check Weekly Data and Validate Zero Viewing
  • Consolidate and reporting of Subject for Non-compliance to be given to Panel Telecallers
  • Consolidate and reporting of Shewhart Panels to be given to Panel Telecallers
  • Consolidation, tracking and analyzation of panels with Non-Track Activity (NTA) and Non-Broadcast
  • Provide enhancement, innovation and updating of Panel operations processes (Panel Audit and ES checklist\Forms etc)
  • Perform UBO Reports Unmatched Analysis
  • Performs Validation, Checking and Presentation of Business unit projects, testing and for implementation.
  • Runs and Analyze Periodic In-tab levels for Overnight Data and Identify Reasons for below or above thresholds
  • Facilitate newly implemented SNOW Ticketing System. Performs Training and Refreshers
  • Highly knowledgeable on Looker Studio Dashboarding and Python and Other Google applications.
  • Performs automation on different Panel Operations Databases and the like.
Administration
  • Ensures that performance management is set
  • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
  • Drive the Nielsen values through the implementation of relevant organizational initiatives that build on employee commitment
KEY STAKEHOLDERS & INTERFACE

Internal
  • Regional and Local Leads
  • Corporate Functions including Finance and Human Resources
  • General Associates
Qualifications

EXPERIENCES & QUALIFICATIONS
  • Graduate with any Business Bachelors Degree
  • 2 years work experience in Data analysis, advanced knowledge in Looker studio and python.
  • Advance in Google applications, particularly Slide and Sheet.
COMPETENCIES & SKILLS
  • Should have a strong written and verbal skills in English
  • Meticulous with strong attention to detail;
  • Team player with the ability to enable and encourage others within the team
  • Analytical and logical reasoning skills
  • Result oriented, working with the end in mind;
  • Resilient, persuasive and self motivated
  • High-level accuracy and attention to detail
  • Strong interpersonal skills with a collaborative mindset to work well with others
  • Ability to read and forecast data base on trends, and behavior
  • Strong comprehension skills and Passive
  • Ability to multitask even with little supervision
  • Treat Quality as highest priority with Integrity #LI-NS1
Additional Information

KEY PERFORMANCE INDICATORS / MEASURES
  • Delivery of operational activities
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

  • Quality Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱300,000 - ₱600,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldQA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result...

  • Quality Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines IMPACT Training & Consultancy Services Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Review and verify customer request approvals made by contact center agents to ensure they align with internal policies and healthcare protocols.Validate Excess of Benefits (EOB) cases and ensure proper documentation and resolution are reflected in each transaction.Monitor and evaluate agent interactions (calls, emails, chat, etc.) using...

  • Quality Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Enshored Full time ₱180,000 - ₱300,000 per year

    ESSENTIAL DUTIES AND RESPONSIBILITIES• Leads a team of Quality Analysts● Conduct quality assurance evaluations (internal audits) based on samples for employees to improve their overall competence which identifies both strengths and development opportunities·● Perform analysis on quality trends and flag quality-related risks to the project...

  • Quality Assurance Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines ECAM Full time ₱1,200,000 - ₱2,400,000 per year

    ECAM is looking for talented individuals like you Be the next Quality Assurance Specialist.ECAM's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action which will be...

  • Quality Analyst

    1 week ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱250,000 - ₱450,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Quality Assurance Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Quality Assurance Analyst is responsible for systematically auditing and evaluating projecttimelines, documentation, and service quality across multiple departments. By identifying gaps,inefficiencies, and areas for improvement, the Quality Assurance Analyst enhances operationaleffectiveness, process standardization, and customer satisfaction across the...

  • Quality Assurance Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines 4fe80c5f-e3a7-49f5-9b42-c6e162b9ce68 Full time ₱900,000 - ₱1,200,000 per year

    Company Description51Talk Online Education Group (NYSE: COE) is a global leader in online English education, connecting students worldwide with a network of highly trained and qualified teachers. The platform provides live, interactive, and enjoyable online English lessons that can be accessed from anywhere and at any time. Using data analytics and feedback...

  • Core Training and Quality Director

    2 weeks ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱80,000 - ₱120,000 per year

    As a Core Training and Quality Director, you will be responsible for operational readiness and service quality assurance frameworks.This role will collaborate closely with Operations, HR, Client Services, and Technology to implement scalable training programs, robust quality frameworks, and data-driven improvements aligned with client expectations and...

  • Quality Assurance Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGlobal Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office...

  • Quality Assurance Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGlobal Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office...