DevOps Support Engineer

2 weeks ago

Makati City, National Capital Region, Philippines DysrupIT Full time ₱120,000 - ₱180,000 per year

JOB SUMMARY:

This role will involve providing world-class customer service and technical support for our vector database and all client's products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers

JOB RESPONSIBILITIES:

  • Provide technical support to customers, including troubleshooting complex technical issues
  • Manage and resolve customer inquiries in a timely and effective manner
  • Identify areas of improvement for customer experience
  • Ideate and implement strategies for improving and scaling support processes
  • Build tools and automation to optimize our workflows
  • Enhance our product literature by creating knowledge articles and improving our documentation.

JOB QUALIFICATIONS:

  • Bachelor's degree (or equivalent experience) in computer science or a related field
  • Excellent written and verbal communication skills
  • Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)
  • Experience with cloud providers (AWS, Azure, GCP)
  • Familiarity with concepts such as embeddings, similarity search, and RAG
  • Strong customer service and problem-solving skills
  • Ability to work independently in a fast-paced, team environment
  • Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations

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