Operations Manager

2 days ago

Manila, National Capital Region, Philippines Quarto PH Full time $40,000 - $60,000 per year

Key Responsibilities:

Operations Management

-Supervise day-to-day operations of the dormitory including front desk, housekeeping, and maintenance.

-Ensure all facilities and amenities are functioning efficiently and are well-maintained, including regular fumigation and garbage disposal/waste management.

-Coordinate repairs and renovations as needed within budget constraints.

-Laundry services: supervise laundry operations.

-Ensures strict enforcement of all approved and agreed-upon standard operating procedures (SOPs).

-Ensure clear and effective communication between the onsite housekeeping team and Groteam to coordinate key issues and actions.

Tenant Relations & Customer Service

-Address tenant concerns, complaints, and inquiries promptly and professionally.

-Ensure high levels of tenant satisfaction to encourage renewals and referrals.

-Enforce house rules and maintain order among tenants.

Staff Supervision

-Hire, train, and manage dormitory and laundry staff (e.g., caretakers, janitors, security guards, laundry staff).

-Create work schedules and ensure adequate staffing levels at all times.

-Conduct regular performance evaluations and staff meetings.

Financial Management

-Monitor income and expenses, ensuring profitability while keeping costs low.

-Prepare and manage budgets; oversee billing and collection of rent and utility payments.

-Provide monthly financial and occupancy reports to the owner/management.

Marketing & Occupancy

-Develop strategies to maintain high occupancy rates (e.g., ensure tenants complete exit survey (Quarto 5 Questions).

-Conduct room showings, manage reservations, and facilitate move-ins/outs.

Compliance & Safety

-Ensure compliance with local government requirements (e.g., fire safety, sanitation, business permits).

-Implement safety protocols and emergency preparedness plans.

Working Conditions:

Hybrid work from Monday-Friday. Requires occasional site visit.

On-call availability for emergencies.

May require occasional weekend or evening work, especially during move-in/move-out periods.

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