L3 Application Support Engineer

19 hours ago

Cebu City, Central Visayas, Philippines FPT Software Full time ₱900,000 - ₱1,200,000 per year

Job Summary

We are seeking a seasoned Level 3 Application Support Engineer (with Data Engineering Specialization) with deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on GCP services, ETL tools & BI Platforms to ensure seamless data flow. This position will serve as a technical escalation point and collaborate with cross-functional teams to ensure data reliability, scalability, and business continuity.

Job Responsibilities

  • Maintain and enhance existing data pipelines and workflows
  • Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.
  • Design and implement data models and transformations in BigQuery using DBT.
  • Monitor and troubleshoot data jobs and orchestrations
  • Ensure secure and compliant data access using IAM roles and policies.
  • Maintain interactive dashboards and reports using Power BI.
  • Collaborate with cross-technical teams to address any issues or problems
  • Perform root cause analysis and resolution of data issues in production environments.
  • Document data flows, architecture, and operational procedures.
  • Participate in incident management, change requests, and continuous improvement initiatives.

Job Qualifications

Must Have Skills:

  • 5 + yrs experience in AMS or Application Support roles
  • At least 2 yrs hands-on experience in Level 3 capacity
  • Strong hands-on experience with (at least
    1 to 3

of the lists below).

-
IICS

(Mapping, task flows, parameterization)

-
SAP BODS

(ETL Design, job optimization)

-
SAP BW

(data extraction, modeling and reporting)

-
Power BI

(Dax, Power Query, gateway configuration)

-
WhereScape RED

or
3D

(automation, metadata- driven development)

-
DBT

(modeling, testing, documentation)

-
Big Query

(SQL, partitioning, clustering, cost optimization)

  • Proficiency in SQL, Python and Data Modeling
  • Familiar with Data Engineer on GCP
  • Familiarity with ITIL Process and tools like ServiceNow, JIRA or equivalent
  • Excellent communication, stakeholder engagement and problem-solving skills

Work Arrangement

Work Set-up:

Hybrid

Work Schedule:

Rotational Shift (Standard Shift will be Night Shift)

Work Locations:

Manila (Makati City) or Cebu City

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