L3 Application Support Engineer
5 days ago
Job Summary
We are seeking a seasoned Level 3 Application Support Engineer (with Data Engineering Specialization) with deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on GCP services, ETL tools & BI Platforms to ensure seamless data flow. This position will serve as a technical escalation point and collaborate with cross-functional teams to ensure data reliability, scalability, and business continuity.
Job Responsibilities
- Maintain and enhance existing data pipelines and workflows
- Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.
- Design and implement data models and transformations in BigQuery using DBT.
- Monitor and troubleshoot data jobs and orchestrations
- Ensure secure and compliant data access using IAM roles and policies.
- Maintain interactive dashboards and reports using Power BI.
- Collaborate with cross-technical teams to address any issues or problems
- Perform root cause analysis and resolution of data issues in production environments.
- Document data flows, architecture, and operational procedures.
- Participate in incident management, change requests, and continuous improvement initiatives.
Job Qualifications
Must Have Skills:
- 5 + yrs experience in AMS or Application Support roles
- At least 2 yrs hands-on experience in Level 3 capacity
- Strong hands-on experience with (at least
1 to 3
of the lists below).
-
IICS
(Mapping, task flows, parameterization)
-
SAP BODS
(ETL Design, job optimization)
-
SAP BW
(data extraction, modeling and reporting)
-
Power BI
(Dax, Power Query, gateway configuration)
-
WhereScape RED
or
3D
(automation, metadata- driven development)
-
DBT
(modeling, testing, documentation)
-
Big Query
(SQL, partitioning, clustering, cost optimization)
- Proficiency in SQL, Python and Data Modeling
- Familiar with Data Engineer on GCP
- Familiarity with ITIL Process and tools like ServiceNow, JIRA or equivalent
- Excellent communication, stakeholder engagement and problem-solving skills
Work Arrangement
Work Set-up:
Hybrid
Work Schedule:
Rotational Shift (Standard Shift will be Night Shift)
Work Locations:
Manila (Makati City) or Cebu City
-
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