Application Support Analyst

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY

We are seeking a seasoned Application Support Analyst to lead production operations and service delivery for critical Finance and Corporate Real Estate (CRE) systems in a hybrid enterprise environment. This role is responsible for ensuring the stability, reliability, and performance of business-critical applications across Windows, Linux (Solaris, RedHat), Mainframe, and Azure Cloud (IaaS) platforms.

The ideal candidate will bring deep expertise in IT service delivery, SLA governance, compliance, and cross-functional leadership. The scope includes Treasury Applications, Oracle EBS GL, Vertex, XPRO – Oracle Cube, Mainframe Finance systems, Month-End Close processes, EFIW Warehouse, and ECS/ESS Reporting, with a focus on delivering secure, high-quality IT services aligned to business and audit requirements.

KEY RESPONSIBILITIES

Production Operations & Application Management

• Oversee day-to-day operations for Finance and CRE application portfolios, ensuring system availability, data integrity, and performance.

• Act as Production Gatekeeper for all changes, releases, and deployments, enforcing production readiness, compliance, and rollback plans.

• Ensure smooth execution of Month-End Close, batch schedules, reporting cycles, and reconciliations for critical financial systems.

Incident, SLA & Vendor Management

• Lead incident and problem management for high-impact system issues, driving rapid root cause analysis and resolution.

• Define and monitor SLA/CPI/KPI metrics, ensuring both internal teams and external vendors meet or exceed contractual service levels.

• Manage escalations across multiple service providers, working closely with internal stakeholders to restore service and prevent recurrence.

Technology Oversight & Governance

• Provide technical oversight across applications and infrastructure, including Oracle, SQL/PLSQL, Cognos, Mainframe, Java, Solaris, and Windows.

• Ensure compliance with IT governance, security, and audit standards, supporting internal and external audits with thorough documentation and reporting.

• Maintain operational documentation, risk registers, and evidence of controls for audit and compliance purposes.

Stakeholder Engagement & Process Improvement

• Collaborate with Finance, Real Estate, Risk, and Compliance teams to capture business needs and deliver enhancements that drive efficiency and transparency.

• Support reporting and analytics improvements across EFIW Warehouse, ECS/ESS, and other business intelligence platforms.

• Continuously identify and implement process optimizations, automation opportunities, and service improvements.

Project & Change Readiness

• Ensure operational readiness and support for system upgrades, migrations, and enhancements.

• Utilize ITSM platforms (e.g., ServiceNow) for change control, incident tracking, problem management, and reporting.

• Contribute to the strategic planning and roadmap development for Finance and CRE applications.

QUALIFICATIONS & EXPERTISE

• Bachelor's degree in Computer Science, Information Systems, Finance, or a related field (Master's preferred).

• 10+ years of experience in IT Service Delivery, Application Support, or Production Operations, with a focus on Finance and Real Estate systems.

• In-depth knowledge of:

• Oracle EBS GL, Treasury Applications, Vertex, XPRO – Oracle Cube

• Mainframe Finance platforms, Month-End Close cycles

• EFIW Data Warehouse, ECS/ESS Reporting, Cognos

• Strong background in incident and change management, including root cause analysis and preventative action planning.

• Experience managing multi-vendor, global support models and leading cross-functional technical teams.

• Familiarity with ITIL frameworks; ITIL certification is a plus.

• Hands-on experience with ITSM tools like ServiceNow for managing tickets, change requests, and service reporting.

• Excellent communication, leadership, and stakeholder engagement skills, with a track record of delivering results in high-pressure, audit-driven environments.

Preferred Skills:

• Knowledge of financial reporting and compliance requirements (SOX, internal controls, audit processes).

• Understanding of integration between financial systems and real estate platforms.

• Exposure to automation tools and monitoring solutions for proactive operations management.