Customer Service Representative

7 days ago

Carmona, Calabarzon, Philippines Sutherland Full time ₱250,000 - ₱450,000 per year

Join Sutherland as a Customer Service Representative and be part of a dynamic team providing top-tier customer support for our Wireless and Broadband Services. This is a full-time role based in Carmona, where you will have the opportunity to make a real impact on the customer experience.

What you'll be doing

  • Respond to customer inquiries
  • Provide exceptional customer service, troubleshoot issues, and resolve customer concerns in a timely and effective manner
  • Educate customers on our products and services, and cross-sell relevant offerings
  • Update customer records and documentation in our systems
  • Adhere to call quality and productivity standards
  • Collaborate with team members to share best practices and continuously improve processes

What we're looking for

  • At least 6+ months of sales or 1+ year of experience in a customer service or call centre role, preferably in the telecommunications industry
  • Strong communication and interpersonal skills, with the ability to empathize and build rapport with customers
  • Excellent problem-solving and critical thinking skills to effectively handle customer inquiries
  • Familiarity with using computers and various software applications
  • Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
  • A passion for delivering exceptional customer experiences

What we offer

  • Competitive salary and comprehensive benefits package
  • Opportunities for career growth and development
  • Supportive and collaborative work environment
  • Work-life balance initiatives, including flexible work arrangements
  • Employee wellness and recognition programs

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