Student Journey Team Leader

3 days ago

Quezon City, National Capital Region, Philippines GUS Education Philippines Full time ₱1,500,000 - ₱3,000,000 per year


The Student Journey Team Leader is responsible for leading the Student Journey team within the Business Development Department. The role ensures the successful delivery of team KPIs through the effective supervision, coaching, and development of a team of Student Journey Co-ordinators.

The Team Leader will oversee daily outreach operations, monitor performance and quality standards, and provide mentoring and support to ensure students receive proactive and consistent communication throughout their studies.

Working closely with the Head of Business Development Operations & Engagement, the role will also contribute to improving processes, identifying risks, and ensuring the delivery of a high-quality student experience.

Key Activities and Responsibilities

  • Oversee the day-to-day operations of the Student Journey team, ensuring consistent delivery of high-quality outreach and student engagement activities.
  • Supervise, coach, and support a team of approximately 10 Student Journey Co-ordinators to meet performance targets and KPIs.
  • Conduct regular 1:1s, performance reviews, and team meetings to monitor progress, provide feedback, and encourage development.
  • Monitor and report on team KPIs, ensuring effective completion of outreach campaigns and timely follow-up with students.
  • Act as the first point of escalation for complex student cases or operational issues, resolving these within set parameters or escalating to the Head of Business Development Operations & Engagement where appropriate.
  • Inbox management relating to student queries.
  • Proactively support all colleagues in pursuit of the University's central objectives and values.
  • Delivery of all department KPIs.
  • Adhere to the universities admissions processes and regulations ensuring a clear audit trail for training and compliance purposes. 
  • Review team data and activity reports to identify trends, risks, and opportunities for improvement.
  • Analyse outreach and engagement performance to support informed decision-making.
  • Prepare regular reports and updates for the Head of Business Development Operations & Engagement.
  • Plan and allocate daily workloads and campaigns to ensure effective team coverage and timely completion of outreach tasks.
  • Monitor attendance, call volumes, and workloads to maintain operational efficiency.
  • Participate in or lead projects aimed at improving the student journey and departmental processes.

To be considered for the position: 

  • Bachelor's Degree
  • 3+ years of demonstrated experience managing medium sized high performing teams. 
  • Experience leading an outbound in a high-volume call environment, similar experience from customer retention campaigns are desirable. 
  • Excellent leadership and team management skills.
  • Excellent standard of spoken and written English.
  • Planning and organisational skills, particularly workflow management.
  • Analysis & problem-solving capability.
  • Well-developed written and verbal communication skills and interpersonal skills.
  • Demonstrate enthusiasm and passion for delivering excellent service.

Work Arrangement

  • Work Schedule: 8AM UK time (4:00 PM to 1:00 AM)
  • Work Location: Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City. The area is beside Opus Mall and across Tiendesitas and IPI Pasig. It is accessible from Ortigas CBD, Eastwood, C5 Road, and Rizal areas
  • This is an on-site position for 4 months, with the option to transition to a hybrid work set up of once a week after successfully passing the 3rd month performance review.
  • Target start date is December 1

  • Student Journey Coordinator

    3 days ago

    Quezon City, National Capital Region, Philippines GUS Education Philippines Full time ₱1,500,000 - ₱3,000,000 per year

    The purpose of the role is to support students throughout their studies by maintaining proactive communication, encouraging attendance, and ensuring timely engagement with key academic milestones. The Student Journey Coordinator will contact students across the University, particularly those at risk of withdrawal, to connect them with the appropriate...

  • Student Formation and Discipline Officer

    7 days ago

    Quezon City, National Capital Region, Philippines CIIT College of Arts and Technology Inc. Full time ₱900,000 - ₱1,200,000 per year

    CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire...

  • Student Formation and Discipline Officer

    7 days ago

    Quezon City, National Capital Region, Philippines CIIT College of Arts and Technology Full time ₱900,000 - ₱1,200,000 per year

    Want to help make a difference?CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar...

  • Customer Journey

    2 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱80,000 - ₱120,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo  u need to do your best work, unleashing your full potential to help you secure your...

  • AU RTO Student Engagement Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱250,000 - ₱500,000 per year

    This is a remote position. AU RTO Student Engagement Officer (Remote) BackgroundWe're partnering with one of our amazing clients in Australian vocational education to find a Student Engagement Officer who's all about connection. You'll be the friendly face (or voice) making sure students feel supported from the moment they start, and the steady hand guiding...

  • Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱300,000 - ₱600,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • team leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines ZC KINGS MANPOWER COOPERATIVE Full time ₱600,000 - ₱800,000 per year

    What you'll be doingSupervise and lead a team of skilled workers in the manufacturing and logistics operationsCoordinate and schedule team activities to meet production and delivery targetsMonitor and evaluate team performance, providing feedback and coaching to ensure high-quality workIdentify and resolve any issues or bottlenecks within the production and...

  • Team Leader

    7 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...

  • Team Leader

    3 days ago

    Quezon City, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time ₱1,200,000 - ₱3,600,000 per year

    Ready to take the lead and make your mark? We're on the lookout for a passionate and results-driven Team Leader to guide our talented team to new heights. If you're all about empowering people, driving performance, and creating a winning team culture, this is your chance to shine. Step up, stand out, and lead with purpose — your next big career move starts...

  • Team Leader

    7 days ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...