Quality Assurance Specialist
3 days ago
Monitor the effectiveness and quality of standard operating procedures
Analyzing procedures and creating solutions to guarantee the high standard of service provided to clients
Identify quality risks, weaknesses in performance and establish solutions to improve
Monitor agents to assess employee demeanor, technical accuracy, performance, and conformity to company policies and procedures.
Document all observations thoroughly by maintaining observation forms and a monitoring database.
Provide reporting and specific feedback to supervisory and management staff regarding agent performance.
Meet and exceed KPI targets
-Conduct Coaching to Agents if any mistakes/errors committed
- Listen to call recordings and/or live barge of Agents
-Other tasks may be assigned from time to time
Qualifications:
- College degree or above;
- Required language(s): English
- At least 1 year of working experience in customer service or quality assurance position, candidate who worked in financial industry, especially online lending field is preferable;
- Good communication skills, strong problem solving skills , analytical and decision-making skills and able to handle pressure;
- Team working, fast learning, proactive.
Why you will love working for us:
- Stable job in the fast-growing company
- Competitive salary based on experience
- Performance Bonus
- Free coffee, tea, water, snacks, noodles
- Company events
- Casual Dress Code
- Professional development
Summer Drive Technology Inc. is a part of the global Fintech group Surfin.
Welcome to the future with the Surfin family.
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Opportunities for promotion
Work Location: In person
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