Document Management Specialist

2 weeks ago

Manila, National Capital Region, Philippines ASW Full time ₱300,000 - ₱600,000 per year

THE OPPORTUNITY

Join our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs, and strengthen overall risk management practices. As they continue to expand, they are looking for a Medical Document Management Specialistto join their team and play a key role in the efficient handling, organization, and delivery of essential medical records that directly impact patient care and client service delivery.

In this role, you'll be responsible for managing and processing medical documentation, preparing files for physician review, and ensuring all data is accurately sorted and filed across secure platforms. You'll engage with clients via email to retrieve outstanding records, support daily administrative workflows, and help maintain smooth operations across the documentation lifecycle, all while maintaining strict compliance with regulatory standards.

This role requires full onsite work at our BGC office, following the US Pacific Time schedule (10:30 PM to 7:30 AM, Philippine Time)

KEY RESPONSIBILITIES

  • Sort, distribute, and upload medical records to designated portals and databases in preparation for upcoming patient appointments.
  • Accurately prepare medical records for physician review within required turnaround times.
  • Compile and send necessary documentation to doctors ahead of scheduled appointments.
  • Coordinate with clients via email to request and follow up on missing or outstanding medical records.
  • Receive and process incoming records from various sources, ensuring proper organization and secure storage in internal databases.

SKILLS, EXPERIENCE & QUALIFICATION

  • Minimum of 2 years' experience in clerical or administrative support, ideally within the medical or healthcare industry.
  • Knowledge of HIPAA regulations is a plus.
  • Excellent verbal and written communication skills in English.
  • Highly organized, with effective time management skills and the ability to meet tight deadlines.
  • Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
  • Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

  • Be part of a Great Place to Work certified company that's going places Last September 2025, we went on an exciting company trip to Hong Kong, and we'd love to have you on our next journey.
  • Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
  • Enjoy competitive compensation that recognises your skills and contributions.
  • Work with global clients and stakeholders, gaining valuable international exposure.
  • Comprehensive medical benefits to support your well-being, including coverage for family members.
  • Generous paid leave entitlements, because life outside work matters too.
  • Exciting team outings, company events, and overseas trips, with unforgettable parties and celebrations.
  • Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
  • Ongoing training and career development tailored to your role and the industry.
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