URGENT HIRING

3 days ago

Ortigas Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱150,000 - ₱250,000 per year

About the role

Eastvantage Business Solutions Inc. is looking for a full-time Customer Service Representative to join our thriving healthcare account team. In this dynamic role, you will be responsible for handling claims and billing inquiries, providing excellent customer service to our clients and their patients.

What you'll be doing

  • Respond to inbound calls from clients and patients in a professional and courteous manner
  • Investigate and resolve customer inquiries and complaints related to claims and billing
  • Accurately document customer interactions and update customer records
  • Work closely with the billing and claims teams to ensure timely and efficient resolution of issues
  • Identify opportunities to improve customer experience and recommend process improvements
  • Adhere to all company policies, procedures and quality standards

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in the healthcare industry
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Comfortable working in a fast-paced, target-driven environment
  • A team player with a positive attitude and a commitment to delivering exceptional customer service

What we offer

At Eastvantage, we strive to create an engaging and supportive work environment where our employees can thrive. We offer competitive compensation, comprehensive health benefits, and opportunities for career advancement. Our focus on work-life balance includes flexible scheduling and remote work options. Join our growing team and be part of our mission to deliver exceptional customer service in the healthcare industry.

About us

Eastvantage Business Solutions Inc. is a leading provider of business process outsourcing services, specializing in customer service, back-office support, and digital solutions. With a strong presence in the Philippines, we serve clients across various industries, including healthcare, finance, and telecommunications. Our commitment to innovation, quality, and employee development has earned us a reputation as a trusted partner for our clients.

If you're ready to take on this exciting role, apply now and let's discuss how your skills and experience can contribute to our success.

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