Urgent Hiring
5 days ago
About the Job
Location: Ortigas
Corporate Title: Rank and File
Work Arrangement: Onsite
Our Consumer Lending team is looking for driven and detail-oriented professionals to join us in Ortigas as a Collections Associate.
As a Collections Associate, you will play a key role in meeting collection goals while ensuring compliance with BSP and other regulatory requirements. You will handle overdue accounts through calls, letters, and SMS, process client requests such as reversals and information updates, and negotiate payment arrangements. You will also track your performance and collaborate with your team to achieve overall targets and operational excellence.
Your dream. Our focus.
Whether you're just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.
At EastWest, we empower our employees to drive their careers and are committed to providing the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.
For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest continuously invests in people and in process, product, and service enhancements, and embraces new ideas to elevate the EastWest experience.
What the role will entail
- Perform collection efforts on delinquent accounts through calls, letters, and SMS.
- Assess and process client requests, including reversals, payment transfers, and updating of cardholder information within turnaround time.
- Negotiate and arrange special payment schemes with customers.
- Monitor personal productivity and implement action plans discussed with the team head.
- Perform other related tasks as may be assigned.
What we're looking for
- Bachelor's/College Degree holder.
- Self-motivated, detail-oriented, and results-driven.
- Strong analytical, negotiation, and problem-solving skills.
- Prior experience in collections is an advantage.
- Fresh graduates are welcome to apply.
- Willing to be assigned in Mandaluyong.
- Can start immediately or within 30 days.
What you can expect from joining our team
- Career development and training opportunities.
- Competitive salary package and benefits.
- Performance-based incentives and recognition programs to reward high-performing individuals.
- Opportunity to work with industry experts and be mentored by them.
- Defined career progression paths to guide you in your professional growth.
To know more about us, and our career opportunities, visit https://careers-
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