Urgent Hiring

2 days ago

Ortigas Metro Manila, Philippines East West Banking Corporation Full time ₱120,000 - ₱180,000 per year
About the Job

Location: Ortigas

Corporate Title: Rank and File

Work Arrangement: Onsite

Our Consumer Lending team is looking for driven and detail-oriented professionals to join us in Ortigas with the role of Collections Associate.

In this role, you will be responsible for managing collection activities on delinquent accounts while ensuring compliance with BSP and other regulatory requirements. You will handle overdue accounts through calls, letters, and SMS, process client requests such as reversals and information updates, and negotiate payment arrangements to help customers meet their obligations efficiently.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail
  • Perform collection activities on delinquent accounts through calls, letters, and SMS
  • Process client requests such as reversals, payment transfers, and information updates within turnaround time
  • Negotiate payment arrangements and provide solutions to help customers settle obligations
  • Track collection performance and implement agreed action plans
  • Ensure adherence to internal policies, procedures, and regulatory standards
  • Perform other related tasks as may be assigned
What we're looking for
  • Bachelor's degree in any business-related course
  • Preferably with experience in collections or customer service in a banking or financial setting
  • Strong analytical, negotiation, and problem-solving skills
  • Keen attention to detail and ability to work under minimal supervision
  • Excellent communication and interpersonal skills
What you can expect from joining our team
  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

To know more about us, and our career opportunities, visit https://careers-

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