Claims Supervisor

2 weeks ago

Fort Bonifacio P, Philippines Sparkles PH Ventures Corporation Full time ₱132,000 - ₱360,000 per year

Summary:

Oversees all return, refund, and RTS (Return to Sender) processes to ensure accuracy, timely resolution, and proper documentation across platforms.

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Key Duties:

  • Track and reconcile RTS parcels from the courier to the warehouse.
  • Validate and process refunds on Shopee, TikTok, and Shopify.
  • Ensure all returned items are received, recorded, and synced in systems (e.g., BoxHero, BigSeller).
  • Investigate and resolve missing or delayed returns.
  • Prepare weekly reports on claims, refunds, and losses.
  • Supervise and train claims assistants.
  • Coordinate with finance and warehouse for reconciliations.

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Qualifications:

  • 2–3 years e-commerce or logistics experience.
  • Strong in tracking, documentation, and Excel/Google Sheets.
  • Detail-oriented and organized.
  • Experience with Shopee/TikTok refund systems preferred.

Job Type: Full-time

Pay: Php25,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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