Telecollector (phone)

Job description

Qualifications:

• Candidate must possess at least 2year Vocational Course or Bachelor's/College Degree in any field.
• With at least 6months to 1-year relevant experience as Tele-Collector.
• Amenable to report in Mandaue, Cebu.

Job description:

• Manage multiple current and delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans.

• Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

Tele-collections:

1. Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.

2. Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.

3. Tracks own collections performance for quality improvement.

4. May assists on training for boarding Tele Collection specialists through tandem on the job training.

5. May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.

6. Perform other related functions that may be assigned from time to time.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Work Location: In person