Customer Service Representative

Real-Time Support for a Fast-Moving Commercial Parking World

Some customers need answers. Others need reassurance. In this role, you'll deliver both-handling real-time parking inquiries, resolving issues fast, and keeping every interaction smooth and professional. Grow your global career in the commercial parking industry with a structured team that respects your time, so you can make your mark at work and still have space for life after shift. If you thrive on problem-solving, staying composed under pressure, and making your mark through quality support, you'll feel right at home here.

Job Description

As a Customer Service Representative, you will handle intercom and customer inquiries, provide timely resolutions, and ensure smooth support for car park access, payments, accounts, and service issues. You'll troubleshoot concerns, document interactions accurately, and coordinate with internal teams to maintain service consistency and meet SLA commitments.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Onsite | Ortigas

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 6 months of BPO customer service experience
• Strong customer service skills with the ability to handle inquiries professionally
• Ability to troubleshoot and resolve issues efficiently in a fast-paced environment
• Excellent verbal and written communication skills
• Familiarity with intercom systems, control center operations, and IT service desk processes is preferred but not required

Personal Attributes:

• Demonstrates professionalism, conscientiousness, and integrity in all tasks
• Upholds trust and confidence while ensuring quality service delivery
• Considers financial, social, and environmental sustainability in work practices
• Delivers outcomes efficiently and with accountability
• Commits to continuous personal development and teamwork
• Embodies the values of people first, resilience, integrity, daring, and passion

Your Daily Tasks

• Respond to intercom inquiries regarding car park access, pricing, accounts, vouchers, lockouts, and services for Voyager and Legacy car parks
• Provide clear, professional, and positive customer assistance
• Log and categorize customer interactions accurately using correct wrap codes
• Troubleshoot and resolve issues efficiently; escalate when necessary
• Process manual payments securely in compliance with privacy and PCI standards
• Report and track equipment faults through the IT service desk
• Coordinate with internal stakeholders to escalate and resolve service disruptions
• Follow approved scripts, SOPs, and templates to ensure service consistency
• Adhere to SLAs by providing prompt responses and resolutions to inquiries
• Maintain up-to-date knowledge of policies, procedures, and system updates
• Contribute to a clean, organized, and efficient control room environment

About the Client

Our client operates in the parking and mobility services space, delivering reliable support systems that help keep day-to-day operations moving smoothly for customers and facilities alike. Known for structured processes and service consistency, they prioritize customer safety, convenience, and timely issue resolution. Joining their team means contributing to a service-driven environment where accuracy, professionalism, and fast support truly make a difference.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra