Customer Service Representative

1 day ago

Mandaluyong City, National Capital Region, Philippines The Chewy Trading Corp Full time

Customer Service Representative (CSR) – International Account | Work-from-Home / Hybrid | Immediate Hire

We are looking for an experienced Customer Service Representative (CSR) with at least 4+ years of experience handling international accounts to join our growing global support team. This role supports a well-established US-based service company and involves working closely with both Philippine and US counterparts in a fast-paced, performance-driven environment.

Key Responsibilities
  • Handle inbound and outbound customer calls to answer inquiries, resolve issues, verify account information, and process service requests or sales.
  • Meet and exceed key performance indicators (KPIs), including call ratios, customer "saves," adherence to scripts, and service resolution metrics.
  • Resolve customer disputes and conflicts professionally, ensuring a positive outcome while maintaining company standards.
  • Collaborate closely with US-based managers and team members to deliver consistent customer experience.
  • Accurately document customer interactions and transactions in CRM systems.
  • Adapt quickly to new systems, products, and scripts within the 2-week training and transition period.
Qualifications
  • Minimum 4 years of customer service experience handling international (preferably US) accounts.
  • Strong English communication skills — both verbal and written.
  • Proven ability to achieve and maintain measurable service and sales KPIs.
  • Excellent problem-solving, negotiation, and conflict-resolution abilities.
  • Self-motivated, fast learner with attention to detail and professionalism.
  • Comfortable working directly under US-based management.
Technical Requirements
  • Personal computer or laptop in good working condition.
  • Reliable high-speed internet connection.
  • Stable power supply or backup power source for WFH setup.
Employment Details
  • Work setup: Work-from-home (Hybrid option available at our Mandaluyong office).
  • Schedule: Follows US business hours / Philippines night shift.
  • Start date: January 5th (immediate hiring).
  • Compensation: ₱23,000–₱26,000 per month plus performance-based commissions up to ₱20,000+.
  • Must provide proof of prior employment and work references.

If you're a results-driven professional with a passion for delivering excellent service and thrive in international operations, we'd love to hear from you.

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