L1 Apps Support-1

2 days ago

Manila, National Capital Region, Philippines VISA WORLDWIDE PTE. LIMITED Full time $60,000 - $80,000 per year
Job Description

Key Responsibilities:

  • Provide 24/7 monitoring and support for scheduled batch applications and unique jobs for Revenue & Pricing Systems and Engineering, Apps & Analytics systems
  • Perform analysis and validation of daily alerts, gather details for status reporting, and escalate to the next level if needed
  • Execute Start/Stop/Restart of jobs as part of troubleshooting, including end-to-end communication and status reporting to the next level and partner groups
  • Act as the first-level resolver for incidents, requests, and access concerns from users, ensuring timely resolution
  • Handle user concerns related to various applications such as TM1 PAX, Bank Portals, Anet, etc.
  • Process end-to-end Visa Billing activities such as Trial Pricing, On-request Billing, Month-end Billing, and Collections to be completed within the finance-impacting SLA
  • Generate financial reports for Visa-acquired entities such as , CyberSource, Playspan, etc., on daily, weekly, and monthly schedules
  • Run scripts to generate Client Incentives reports for the Financial Reporting Team on weekly and monthly schedules
  • Document processes and maintain trackers for issue history and resolution
  • Participate in the automation and improvement of Level 1 tasks
  • This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 1-2 years of experience in application support or a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, 24/7 support environment.
  • Familiarity with ITIL processes and best practices is a plus.

Preferred Skills:

  • Experience with monitoring tools and ticketing systems.
  • Basic knowledge of SQL and scripting languages.
  • Understanding of financial systems and billing processes.

  • L1 Technical Support

    2 days ago

    Manila, National Capital Region, Philippines GenuineXs Full time $40,000 - $60,000 per year

    About the Role  We are seeking an experienced L1 Technical Support Specialist with a background in mortgage-related processes to join our team for a short-term, two-month contract. This role is fully remote, supporting a U.S.-based customer that outsources various functions including L1 technical support, mortgage-specific virtual assistance, quality...

  • Associate L1 1 1

    23 hours ago

    Manila, National Capital Region, Philippines Wipro Full time $30,000 - $60,000 per year

    Job description:Job DescriptionJoin Wipro Philippines Inc. as an Associate L1Take on a dynamic role where you'll be at the heart of delivering exceptional customer service and building meaningful client relationships. As an Associate L1, you will be responsible for managing inbound customer calls, ensuring timely and effective resolution of concerns—all...

  • Mobile App Developer

    1 week ago

    Manila, National Capital Region, Philippines Stranger Soccer Full time

    Virtual, 10-20 hours per weekCalling all truly AWESOME peopleAbout Stranger SoccerStranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has...

  • Mobile App Developer

    2 days ago

    Manila, National Capital Region, Philippines Stranger Soccer Full time $60,000 - $120,000 per year

    Virtual, 10-20 hours per weekCalling all truly AWESOME peopleAbout Stranger SoccerStranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has...

  • L1 Production Support Engineer-VisionPLUS 10

    2 days ago

    Manila, National Capital Region, Philippines Unison Consulting Full time $40,000 - $60,000 per year

    Monitor application and batch job alerts related to VisionPLUS 10 (Flex)Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etcHandle initial triage of incidents and user ticketsProvide quick fixes and workarounds for known issuesMaintain SOP documentation and knowledge base for recurring issuesEscalate unresolved or complex...

  • L1 Cyber Security Analyst

    2 days ago

    Manila, National Capital Region, Philippines SecureOps Full time ₱600,000 - ₱1,200,000 per year

    SOC - Cyber Security Analyst L1The primary responsibilities of the Level 1 Cyber Security Analyst are to sort, filter, analyze, qualify and escalate various cyber-security alerts inside log aggregation tools (SIEM) such as ArcSight, Splunk, and QRadar. The Analyst is also responsible for incident follow-up, process suggestions, and basic automation. This...

  • Sr. Fintech App Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines Opswerks Full time

    At OpsWerks, we're seeking a Sr. Fintech App Support Engineer to join our team.About the job:Develop operational strategies and serve as a subject matter expert on microservices and distributed systems for fintech applications.Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.Proactively diagnose...

  • Power Apps Engineer

    2 days ago

    Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time $60,000 - $80,000 per year

    About the RoleWe are looking for a highly skilled and experienced Power Apps Engineer to join our team. In this role, you will design, develop, and maintain business-critical applications using Microsoft Power Platform including Power Apps, Power Automate, and Power BI.This is a hybrid position for candidates based in the Philippines who have excellent...

  • Technical Support Manager

    23 hours ago

    Manila, National Capital Region, Philippines Ascent Sourcing Full time $342,693 - $570,200 per year

    Technical Support ManagerPhilippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a...

  • L1 Production Support Engineer-VisionPLUS 10

    7 days ago

    Manila, National Capital Region, Philippines Unison Group Full time

    Base pay rangeSGD84,000.00/yr - SGD108,000.00/yrResponsibilitiesMonitor application and batch job alerts related to VisionPLUS 10 (Flex)Perform daily health checks and validations across modules such as CMS, FAS, TRAMS, ITS, etc.Handle initial triage of incidents and user ticketsProvide quick fixes and workarounds for known issuesMaintain SOP documentation...