Network Implementation Engineer

3 days ago

Taguig, National Capital Region, Philippines Pointwest Squad Inc Full time ₱1,500,000 - ₱3,000,000 per year

Work Set-up: Full Onsite in Taguig office; Shifting schedule

Project Duration: 6-12 months with possibility for extension and/or absorption to full time employment

Responsibilities:

  • Configure network production routers, switches, firewalls, load balancers and access points through the use of Meraki Dashboard. Respond to tickets that are created from these tools.
  • Document and update Network turnover, incidents and other tools that are used to track issues.
  • Work closely with Field Services, Service Desk and other internal support groups to identify, resolve or coordinate resolution of any Network problems.
  • Work closely with our business partners (Verizon, CenturyLink) to ensure any service outages are escalated and resolved within set service level agreements.
  • Communicate via email notification of any single and/or multiple high impact store outages to appropriate field service managers and command center personnel.
  • Support our business partners in any/all ongoing projects and business initiatives such as router/switch replacements, store turn-up/turn-down, store configuration, wireless devices, upgrades, etc.
  • Provide Excellent Customer Service in all you do, by being diligent and thorough ensuring the customer's needs are satisfied in a timely manner.
  • Respond to incidents, email, instant communicator, and phone calls for any Network issues that may be going on. Analyze, fix or escalate depending on issue and follow up on escalated issues to ensure incident is resolved.

Essential Skills / Non Negotiable Skills

  • At least 5 years of relevant work experience preferred.
  • Strong knowledge of Circuits, Ethernet, IDS, MPLS, LAN/WAN protocols (SNA, IP, V/IP)
  • Strong knowledge of Cisco Meraki Network Equipment (routers, switches, IOS) and Network Management Tools
  • Experienced with troubleshooting Broadband, Ethernet, Cradlepoint configurations and other telco related issues.
  • Knowledge of Voice PBX, BCM, VOIP
  • Ability to communicate clear instructions effectively both in written and verbal form.
  • Ability to clearly document technical processes and procedures.

Other Details:

  • Competitive Salary
  • OT Pay
  • 13th Month Pay
  • Leave Credits
  • Day 1 HMO

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