Labor Relations Specialist

6 days ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

  • HMO coverage for you and your family

  • Yearly Kick-Off Parties with major giveaways (like the car in 2024)

  • Get recognized through our 'Value Awards'

  • Grow your career – yes, we love to promote internally

  • Do meaningful work and collaborate with the best

  • 900 promotions given each year

  • 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

As a Labor Relations Specialist, you'll play a vital role within our People and Culture Department to help maintain industrial peace and foster a culture of compliance and fairness. You will ensure grievance and disciplinary proceedings are managed consistently with company policies and Philippine labor laws. This position supports the HR Business Partner and HR Advisors in addressing disciplinary matters across various campaigns and departments.

YOUR DAILY RESPONSIBILITIES

  • Review incident reports and complaints against employees

  • Conduct investigations and facilitate disciplinary processes

  • Prepare and issue documents including Notice to Explain and Hearing Notices

  • Lead administrative hearings and recommend appropriate resolutions

  • Serve and discuss decisions and resolutions to employees

  • Address labor-related concerns such as employee counseling and discipline

  • Conduct training and organize forums on employee discipline and policy awareness

  • Draft and update company policies

  • Support initiatives to build harmonious management-employee relations

  • Submit government-required compliance reports

  • Stay updated on DOLE and public policy changes, recommending necessary internal updates

  • Provide expert support to HRBPs and Advisors on labor relations matters

  • Perform other tasks that may be assigned

A BIT ABOUT YOU

  • At least 3 years of experience in Labor Relations (preferred, but not required)

  • Strong knowledge of Philippine labor laws and DOLE standards

  • Skilled in handling SEnA and arbitration (preferred but not required)

  • Excellent verbal communication and persuasive writing skills

  • Analytical, decisive, and resourceful in problem-solving

  • Proficient in MS Office (Word, Excel, PowerPoint)

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever – Smart questions spark smart solutions

  • Entrepreneurial Energy – Think like an owner. Solve like a founder

  • Fast with Intent – We move fast and deliver real results

  • Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for? Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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