Guest Relations Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Cloud Panda PH Full time

Job description:

The Guest Relations Specialist is responsible for ensuring a seamless, welcoming, and professional experience for all clients and visitors entering the JC Shaw office. The role ensures that guests, especially JC Wholesalers, are properly guided to their designated service areas while maintaining a positive brand impression and gathering valuable feedback to improve client engagement and satisfaction.

A. Client Journey and Guest Experience

  • Oversee the entire guest journey from entry to exit, ensuring every client receives courteous, efficient, and professional assistance.
  • Provide immediate attention and assistance to walk-in clients, partners, and visitors.
  • Maintain a welcoming and organized front area that reflects the company's professional image.
  • Ensure guests are comfortably accommodated while waiting or transacting.

B. JC Wholesaler Coordination

  • Guide JC Wholesalers accurately to their assigned counters (Ground Floor or 2nd Floor) based on the daily assignment matrix and operational flow.
  • Coordinate with counter staff to ensure smooth transaction flow and minimize client waiting time.
  • Monitor foot traffic to maintain efficiency and orderly operations during peak hours.

C. Feedback Collection and Reporting

  • Engage with guests post-visit to gather feedback on their office experience.
  • Record, summarize, and report client feedback to management for service improvement.
  • Recommend enhancements to optimize guest flow and customer satisfaction.

D. Administrative and Support Functions

  • Maintain accurate visitor logs and daily activity reports.
  • Coordinate with the Admin and Operations teams regarding guest schedules, events, or special appointments.
  • Ensure compliance with company policies, health, and safety standards within the reception and client areas.
  • Assist in the preparation of guest-related materials or event coordination as needed.

III. QUALIFICATIONS

  • Bachelor's Degree in Hospitality, Business Administration, Communication, or related field.
  • At least 1 year of experience in guest relations, customer service, or front-desk operations.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Calm and professional under pressure; able to handle high guest volume with composure.
  • Knowledge of basic office procedures and familiarity with office layout and counter assignments is an advantage.
  • Proficient in MS Office applications (Word, Excel, Outlook).

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person

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