Customer Service Representative

Company Overview

Print Logistics is a trusted provider of high-quality print solutions in Australia. With years of industry expertise, the company delivers innovative and reliable printing services to clients across diverse sectors. The team prides itself on precision, efficiency, and exceptional customer service, offering tailored solutions that help businesses communicate effectively through print. Print Logistics is committed to operational excellence and ongoing innovation, with a strong focus on supporting its people and customers alike.

Website:

About the Role

We are seeking a Customer Service Representative (Remote) to support Print Logistics in managing inbound customer enquiries and quotations. The successful candidate will be based in the Philippines and employed as an Independent Contractor.

The role involves handling client requests, preparing and managing quotations, providing excellent customer service, and supporting the sales process. You will work closely and report directly with the Manager, and play a critical part in ensuring smooth communication between customers and the business.

This role is being recruited by Clarke Point, a premier Singapore-based agency dedicated to delivering global recruitment and staffing solutions, ) and is for a long-term, full-time Independent Contractor.

Key Responsibilities

• Respond promptly and professionally to inbound customer enquiries via email, phone, or online channels.
• Prepare accurate and timely quotations for print projects.
• Liaise with internal teams to clarify job specifications and ensure quotes are aligned with production capabilities.
• Maintain and update customer records and order information in the system.
• Support follow-ups with clients regarding quotations, orders, and production updates.
• Assist with identifying customer needs and offering suitable print solutions.
• Provide after-sales support, addressing customer queries and issues effectively.
• Ensure all communication meets the company's service standards and reflects the brand's professionalism.

Mandatory Criteria

• Experience working as an Independent Contractor for an Australian, American or similar client.
• Excellent written English skills with strong grammar and business communication.
• Prior experience in customer service or sales support roles within a printing business.
• Proficiency in using Google Workspace (Docs, Sheets, Gmail, Drive).

Nice-to-Haves

• Strong spoken English skills suitable for handling phone or video calls with clients.
• Previous experience supporting an Australian printing company or knowledge of Australian business communication norms.
• Familiarity with print industry software, quoting tools, or order management systems.
• Basic knowledge of prepress processes and print production terminology.
• Experience working remotely with international teams.

Ideal Personality Attributes for Success

• Detail-oriented and highly organised, with strong accuracy in preparing quotations.
• Proactive and resourceful, able to anticipate customer needs.
• Excellent communicator who can explain print solutions clearly and confidently.
• Service-driven mindset with a genuine interest in helping clients.
• Adaptable and comfortable working independently in a remote environment.

Remote Work Setup Requirements

To ensure a smooth and professional remote working experience, candidates must have the following:

• Quiet and Dedicated Home Office Setup –

• Professional and distraction-free workspace

• Ergonomic chair and desk recommended

• Laptop or Desktop Computer – Minimum specifications:

• Intel i5 or AMD Ryzen 5 processor (or better)

• At least 8GB RAM
• Windows 10 or macOS 11 and above

• Stable Internet Connection – Minimum speed of 25 Mbps (download/upload)

• Wired (LAN) connection for stability is preferred

• Backup internet source (e.g., pocket Wi-Fi or mobile hotspot) is a plus

• Clear Audio Equipment –

• Noise-cancelling headset with built-in microphone

• Clear audio for calls and video meetings
• Working Webcam – Required for virtual meetings and team check-ins

• Uninterrupted Power Supply (UPS) or access to a backup power source

• Especially important for areas prone to power outages

• Up-to-date Antivirus or Security Software – To protect company and client data

Compensation Package

This role is for a long-term, full-time Independent Contractor with the following additional perks:

• Philippine Regular Holidays: 100% pay if not worked; 200% pay if worked.
• Philippine Special Non-Working Holidays: Additional 30% pay if worked.
• Vacation Leave: 12 days per year, granted upon successful completion of the probation period.
• Sick Leave: 6 days per year, available annually.
• Health Insurance Allowance: ₱2,500 per month provided toward family health insurance after the probation period.
• Flexible Work Environment: Fully remote, Monday to Friday, aligned with Australian business hours.

Print Logistics is based in Melbourne, Australia, thus the work hours will follow Melbourne time (GMT +10) with some flexibility.

How to Apply

For your application to be considered, please submit the following:

• Your resume
• A short cover letter outlining your suitability for this role. Your cover letter must include the word "CLARKE" in capital letters and a summary of your experience working as a full-time independent contractor or online freelancer.

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