Retail Service Associate

DAYSHIFT | Fulltime | Makati (Full Onsite)

Start Immediately Grow With Us

We're looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.

• Strong interest in customer service (preferred)
• Confident English communication for phone & email support
• Comfortable with MS Office, email, and spreadsheets

Preferred but not required:

• Experience with Freshdesk, Shopify, or CRM tools
• Exposure to Australian clients is an advantage

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

As a Retail Service Associate, you will be at the forefront of providing exceptional service to customers, handling inquiries, and addressing concerns related to products, orders, and services. You will support both pre- and post-sales processes, ensuring smooth transactions and fulfilling customer needs. By building strong relationships with customers and internal teams, you'll contribute to creating a positive, customer-focused retail experience.

This role is also open to fresh graduates who are eager to learn and grow in a dynamic environment.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
• Communicate with customers and suppliers for any warranty claims regarding products.
• Administrative and support services.
• Coordinate with the warehouse regarding shipment of goods and any inventory issues.
• Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.
• Keep an eye on order status and keep customers updated
• Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date
• Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.
• Keep a professional, helpful, and positive tone in all customer interactions
• Work with suppliers to sort out issues and manage warranty claims
• Stay on top of open tasks and follow through without needing a lot of hand-holding.

What we're looking for

• Open to fresh grads or up to 5 years experience in customer service (retail/sales)
• Strong English communication skills, both written & spoken
• Confident with MS Office & spreadsheets
• Solutions-driven mindset
• Friendly, proactive, and great at building relationships
• Organized multitasker who thrives in a team or independently
• Flexible and ready to take on new challenges
• A team player who's adaptable and happy to jump in where needed.

Job Type: Full-time, Day Shift

Work Setup:

Makati Office: Full Onsite - 2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines