Real Time Analyst

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Leads in this role get to:

  • Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . 
  • Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Extend support. 
  • Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering Consultants . 
  • Coordinate offline activities.
  • Prepare EOD performance analysis reports Strengthen relationships. 
  • Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery. 
  • Partner with Ops MOD and keeps them informed through callouts on consultant level deviations and KPIs Support the Team 
  • Demonstrate leadership skills; be able to take the lead in making improvements and resolving issues

Qualifications:

Our most successful candidates will have:

·       At 2-3 years of work experience in a Call Center

·       Experience with Genesys

·       Experience in the following WFM tools is required: Verint, iEx, Five9

·       Basic-Intermediate knowledge of MS-Excel

·       Bachelor's degree in the following fields (preferred): Mathematics, Engineering, Information Technology or Business Management

·       Basic understanding of call center KPIs: AHT, Service Level

·       Good verbal and written communication

·       Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary

·       Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

·       Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player and a team leader

·       Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

  • Real-Time Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Digiplus Interactive Corp. Full time ₱250,000 - ₱300,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: The Real-time...

  • WFM Real Time Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Access Healthcare Full time ₱360,000 - ₱420,000 per year

    The Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management processes meet both employee and business needs.Key Responsibilities:Forecasting...

  • WFM Real Time Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Overview:Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Updates and processes data for real-time performance analysis.Obtains quantifiable performance figures (i.e. call...

  • Lease Analyst

    16 hours ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleLease Analyst /Senior Analyst - Data ManagementJob Description SummaryThe Lease Analyst / Senior Analyst is responsible for all aspects of Lease Administration (Lease abstraction, Quality review, Portfolio management) and to work as part of or managing a team ensuring efficient and accurate accounting of client data records, rent processing and...

  • Intern - Lease Analyst

    17 hours ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱150,000 - ₱250,000 per year

    Job TitleIntern - Lease AnalystJob Description SummaryJob DescriptionIntroductionWe are seeking motivated and detail-oriented students to join our Lease Administration team as Lease Analyst Intern. This position is open to students taking on an internship as part of their academic requirements. This internship offers practical exposure to the fundamentals of...

  • Real Estate Assistant

    2 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱180,000 - ₱216,000 per year

    This company is a Japanese real estate industry property leasing, and business consulting for local and foreign investors that established way back 20214.Position: Real Estate Assistant (Urgent + Open for fresh graduate)Industry: Real EstateLocation: Mckinley, Taguig CitySalary Offer: Php15,000-Php18,000 +IncentivesWork Schedule: Hybrid setup ( 3 Times on...

  • real estate broker

    15 hours ago

    Taguig, National Capital Region, Philippines 7CZ Angel Corporation Full time ₱300,000 - ₱600,000 per year

    REAL ESTATEWe're Hiring: Real Estate Assistant (Part-Time)Salary: 17,000 – 18,000 + IncentivesWork Setup: Hybrid (3 days in office, 2 days WFH)Schedule: 8:30 AM – 5:30 PMCareer Growth: Opportunity to become a full-time regular employeeRequirements:Proficient in English (Filipino staff preferred)At least 1 year of experience in real estate or related...

  • Real Estate Assistant

    16 hours ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱180,000 - ₱216,000 per year

    This company is a Japanese real estate industry property leasing, and business consulting for local and foreign investors that was established way back 20214.Position: Real Estate Assistant (Project Based + Open for fresh graduate)Industry: Real EstateLocation: Mckinley, Taguig CitySalary Offer: Php15,000-Php18,000 +IncentivesWork Schedule: Hybrid setup ( 3...

  • Transaction Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleTransaction AnalystJob Description SummaryThe Transaction Management Analyst is primarily a support role within the Transaction Management team. This role will provide strong financial and analytical expertise to ensure favourable market transactions are achieved whilst supporting the operations of the Integrated Portfolio Management – Transaction...

  • Senior Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱900,000 - ₱1,200,000 per year

    Job TitleSenior Analyst - Vendor ManagementJob Description SummaryJob Description SummaryThe Vendor Management Analyst is responsible for overseeing the vendor management process, including coordination of collection of, and verifying contact detail changes, payment updates, and ownership changes. This involves interacting with vendors to obtain necessary...