Credit Solutions Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱180,000 - ₱360,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

POSITION DESCRIPTION

COLLECTION OFFICER

TP2, Eastwood, Quezon City Metro Manila

Reporting to: Team Leader or Senior Team Leader

We're an award- winning global outsources providing a suite of contact center and back-office services. We're proud of our success as Australia's largest outsourcer to the Philippines and as our Credit and Collections Officer, you'll be responsible to contact customers with debt and set up arrangement for their payment.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit

Card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

· Processing payments

· Encouraging timely commitment in accordance with customer's account's collection calendar

· Ensure customers are aware and informed of their due and overdue bills through outbound calls

· Provide assistance and customer education against financial over-commitment on inbound calls.

· Provide excellent customer experience while collecting payments

· Attend to both inbound & outbound calls in incorporating Standard Collections procedures

· Initiate strategies for collections processed and procedures

· Negotiate account resolution, payment arrangements and re-payment terms.

· Respond to customer queries involving overdue amounts on account and account billing cycle.

· Encourage timely commitment from customers against overdue amounts and financial over-commitment

· Review and recommend payment arrangements based on customer's paying behaviour and company's collections target.

· Retain customer loyalty while initiating processes for collections

· Account Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.

· Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections target

· Handles customers satisfactorily and avoids emotional confrontations within the call

· Maintain composure in dealing with difficult customers

A BIT ABOUT YOU

· Ability to work in a fast-paced environment where targets and deadlines need to be reached and met.

· Has a strong sense of urgency

· Sound negotiation skills, balance assertiveness

· Strong problem-solving skills

· Results oriented

· Account management

WHAT SUCCESS LOOKS LIKE

· High customer satisfaction.

· Achievement of team's pre-defined KPIs and SLAs.

· Excellent feedback from customers.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

· Collaboration

· Impact

· Passion

· Transparency

Join the A-Team and experience the A-Life

  • Finance & Credit Associate

    1 week ago

    Quezon City, National Capital Region, Philippines Bayani Technology Solutions Inc. Full time ₱360,000 - ₱480,000 per year

    About UsSariPondo is a fast-growing supply chain financing tech startup, with the goal to serve the 1M+ Sari-Sari stores in the PhilippinesOur platform offers inventory credit to Sari-Sari stores, giving them access to much-needed financing while helping them unlock growthWe are asset-light, have proven our concept works, and are backed by experienced...

  • Senior Credit Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines bf84843f-b713-4c26-82e6-9f5329f6accf Full time ₱900,000 - ₱1,200,000 per year

    Shape Strategic Lending Outcomes Through In-Depth Financial ReviewFocused on delivering competitive equipment financing, this organization relies on analytical accuracy and strong credit governance. They look beyond surface-level financials, offering structured lending solutions that support companies acquiring essential tools and machinery. Credit analysts...

  • Credit Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Union Galvasteel Corporation Full time ₱30,000 - ₱60,000 per year

    This job ensures that the creditworthiness of customers is independently and effectively established as a basis for approval of credit line requests by the authorized company's officers; the credit lines extended to customers are managed in accordance with the approved credit policies of the company; and the approved credit terms and conditions of the...

  • Credit and Collection Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines MediLink Network Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The Credit and Collections Manager oversees the credit granting process, manages customer credit risk, and ensures timely collection of outstanding accounts receivable. This role is responsible for developing credit policies, managing a team of collection specialists, and maintaining positive customer relationships while safeguarding the...

  • Credit and Collection Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines dbf6815d-99b9-4120-b97d-d5dd3bcdc791 Full time ₱300,000 - ₱480,000 per year

    Job Title: Credit and Collection SpecialistLocation: MakatiEmployment Type: Full-timeDepartment: Collections & FinancePurpose of the RoleWe are looking for a proactive and detail-oriented Credit and Collection Specialist to assist with the day-to-day activities of tracking, following up, and documenting past due accounts. This role ensures timely...

  • Accounts Payable Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱80,000 - ₱120,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is seeking a talentedAccounts Payable Specialistto join our team. AsISTA Solutions, we prioritize the satisfaction and work-life balance of our employees. We pride ourselves on maintaining a culture focused on long-term success and continuous learning. If you are a passionate team player ready to contribute...

  • Payroll Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱250,000 - ₱500,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is seeking a talented Payroll Specialist to join our team. As ISTA Solutions, we prioritize the satisfaction and work-life balance of our employees. We pride ourselves on maintaining a culture focused on long-term success and continuous learning. If you are a passionate team player ready to contribute to our...

  • Payroll Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱250,000 - ₱500,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is seeking a talented Payroll Specialist to join our team. As ISTA Solutions, we prioritize the satisfaction and work-life balance of our employees. We pride ourselves on maintaining a culture focused on long-term success and continuous learning. If you are a passionate team player ready to contribute to our...

  • Credit Risk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines OneLot Financing Corporation Full time ₱900,000 - ₱1,200,000 per year

    Company: OneLot Financing CorporationLocation: Makati, PhilippinesAbout OneLot:OneLot is reimagining the used car financing industry in the Philippines. As a fast-growing startup, we empower used car dealers with accessible financial solutions and an easy-to-use digital platform that helps them succeed. Our mission is simple: to make buying and selling cars...

  • Credit Risk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines OneLot Full time ₱300,000 - ₱600,000 per year

    Company: OneLot Financing CorporationLocation: Makati, PhilippinesAbout OneLot:OneLot is reimagining the used car financing industry in the Philippines. As a fast-growing startup, we empower used car dealers with accessible financial solutions and an easy-to-use digital platform that helps them succeed. Our mission is simple: to make buying and selling cars...