Operations Manager

Description
Amazon Manila is looking for a leader to manage the Accounts Receivable team. The successful candidate will lead a team of 40-50 employees and will report into Manila AWS Leader. The candidate needs to be a strong communicator and will be responsible for coordinating and representing the interests of Finance Operations receivables group within Amazon in the areas of Customer/client dispute management, Portal Invoicing, Remittance Application and Collections.

The responsibility of this role will be Global process management. This individual will be a very strong leader who is adept at driving change within a very dynamic business environment and has a proven record of delivering process efficiency results.

Job Duties Include

• Management responsibilities
• Uses expertise and judgment to select stakeholders to determine the right goals, inform decisions. Designs long-term solutions. Takes the lead on local initiatives. Delivers independently but will seek direction.
• Performs autonomously, initiates and manages complex, departmental and/or cross- company work. Managing process workload and establishing priorities.
• Influences stakeholders/partners. Some roles work across an organization and/or a country to meet a narrower goal. Works on a program. May work on more than one program. Mentors and develops others.
• Work is tactical and strategic. Leads the end-to-end delivery of simplified solutions for the best outcome and represents the benefits and challenges with each approach. Drives the use of best practices. Learning to force multiply. Handles complex problems and/or efforts, decisions, and escalations. Mitigates long-term risks. Clears blockers with the right resources, escalating when appropriate. Makes trade-offs: short vs. long-term needs.
• Independently manages and drives recruiting efforts. Continually raises the bar.
• Plays significant role in career development of the team.
• Drives execution of vision and goals for the team.

Business Responsibilities

• Setting up process priorities and aligning with overall organization goals.
• Driving organization's strategy, plays a leader's role in improving process efficiencies and effectiveness, spearheads development and implementation of tools and other automation.
• Exploring upstream/downstream improvement opportunities by working with business partners, identifying root causes and builds long term solutions.
• Act as a process SME and drive engagement across multiple stakeholder groups to drive required process improvements
• Building long-term relationship to improve OTC lifecycle. Stakeholders and customer management.
• Building and maintaining operations and projects performance metrics and continually raising the bar.
• Evaluating and communicating accounts receivable controllership risks with the Finance Operations, assessing the adequacy of existing controls and partnering with controllership team to implement new controls as needed.
• Operationalizing policies, documentation and implementation, and procedural compliance with the Sarbanes-Oxley Act. This includes developing, modifying and maintaining the operational and design effectiveness of internal controls partnering with Internal Audit.
• Ability to lead and contribute in other process areas like collections, cash application, credit notes and deduction management, collections and vendor/customer contact management.
• Hands on experience of managing and leading a team of 40-50 members including operational managers across receivables processes.
• Demonstrated ability to meet deadlines while managing multiple projects
• Ability to dive deep and design/redesign processes for existing as well as new business lines / geos expansion
• Ability to work independently in a fast-paced and rapidly changing environment - candidate has to be strong in dealing with ambiguity

Working Conditions

• Normal Office Environment
• Work in shifting schedules including night shift
• Work during Holidays as may be required by the Company

Basic Qualifications
Finance Graduates with 15+ or more years of relevant Finance and/or Operational experience· Strong Collections background or overall OTC process. Hands on experience of managing and leading a team of 40-50 members including Operational managers across receivables process

• Demonstrates strong communication (verbal and written) skills and is able to positively influence behaviors and outcomes. Experience managing teams that come from different cultural background
• Strong analytical skills and ability to evaluate business processes Experience driving data-driven recommendations and suggestions and providing thought leadership

Preferred Qualifications
College Graduate, CPA or MBA Finance, with over 10+ years of relevant Finance and/or Operations experience

• Experience with Oracle Financials and Business Intelligence, SAP or other ERP will be an added advantage
• Exceptional attention to detail and a work ethic based upon a strong desire to exceed expectations
• Strong analytical skills and ability to evaluate business processes
• Experience with complex problem solving using Lean / Six Sigma techniques desired
• Proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion
• Advanced presentation skills and the ability to guide and influence leadership

Basic Qualifications

• College Degree
• Finance Graduates with 15+ or more years of relevant Finance and/or Operational experience· Strong Collections background or overall OTC process.
• Hands on experience of managing and leading a team of 40-50 members including Operational managers across receivables process
• Demonstrates strong communication (verbal and written) skills and is able to positively influence behaviors and outcomes. Experience managing teams that come from different cultural background
• Strong analytical skills and ability to evaluate business processes
• Experience driving data-driven recommendations and suggestions and providing thought leadership

Preferred Qualifications

• CPA or MBA Finance, with over 10+ years of relevant Finance and/or Operations experience.
• Experience with Oracle Financials and Business Intelligence, SAP or other ERP will be an added advantage.
• Exceptional attention to detail and a work ethic based upon a strong desire to exceed expectations.
• Strong analytical skills and ability to evaluate business processes.
• Experience with complex problem solving using Lean / Six Sigma techniques desired
• Proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion.
• Advanced presentation skills and the ability to guide and influence leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- AOSP - Manila

Job ID: A3145452