chat/email support
1 day ago
Job Title: Chat/Email Support Specialist
Company: Sixeleven Global Services and Solutions, Inc.
Location: 4th Floor, Joji Ilagan International School, Leon Lldo St., General Santos City
Work Setup: Office-based
Job Type: Full-time
Job Summary:
Join Sixeleven Global Services and Solutions, Inc. as a Chat/Email Support Specialist handling email-based tickets for WanderJoy and the Wanderjoy OP team under Singtel. This role focuses on resolving customer inquiries and coordinating points redemption and telecom-related issues through email and Zendesk tickets.
Key Responsibilities:
- Manage and resolve email and chat tickets for WanderJoy customers and the Wanderjoy OP team.
- Coordinate and communicate effectively through Zendesk ticketing system.
- Handle tickets related to points redemption and telecom interface coordination.
- Collaborate with internal teams to ensure ticket resolution and customer satisfaction.
- Maintain clear and professional communication in all interactions.
Qualifications:
- Minimum 1 year of experience in email and chat support.
- Proficient in using Zendesk or similar ticketing platforms.
- Typing speed of at least 40 words per minute.
- Experience with technical support tickets or third-party provider coordination is preferred.
- Flexible and willing to work in a 24/7 operational environment.
Job Type: Full-time
Pay: From Php13,000.00 per month
Benefits:
- Health insurance
- Paid training
Work Location: In person
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