chat/email support

1 day ago


General Santos P, Philippines SixEleven Full time

Job Title: Chat/Email Support Specialist

Company: Sixeleven Global Services and Solutions, Inc.

Location: 4th Floor, Joji Ilagan International School, Leon Lldo St., General Santos City

Work Setup: Office-based

Job Type: Full-time

Job Summary:

Join Sixeleven Global Services and Solutions, Inc. as a Chat/Email Support Specialist handling email-based tickets for WanderJoy and the Wanderjoy OP team under Singtel. This role focuses on resolving customer inquiries and coordinating points redemption and telecom-related issues through email and Zendesk tickets.

Key Responsibilities:

  • Manage and resolve email and chat tickets for WanderJoy customers and the Wanderjoy OP team.
  • Coordinate and communicate effectively through Zendesk ticketing system.
  • Handle tickets related to points redemption and telecom interface coordination.
  • Collaborate with internal teams to ensure ticket resolution and customer satisfaction.
  • Maintain clear and professional communication in all interactions.

Qualifications:

  • Minimum 1 year of experience in email and chat support.
  • Proficient in using Zendesk or similar ticketing platforms.
  • Typing speed of at least 40 words per minute.
  • Experience with technical support tickets or third-party provider coordination is preferred.
  • Flexible and willing to work in a 24/7 operational environment.

Job Type: Full-time

Pay: From Php13,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Work Location: In person



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