Customer Care Representative | Project-Based | Up to PHP22.5K

4 days ago

San Fernando, Central Luzon, Philippines Emapta Full time ₱30,000 - ₱45,000 per year

Your Voice, Their Experience: Fashion That Moves the World

Our client is a leading global fashion retailer that started with denim jackets in 1988 and has since grown to 1,500 stores across 22 countries. With 20,000 team members and 8 powerful brands, they champion sustainability, inclusivity, and community impact through their group foundation. Joining them means being part of a global mission that values people, purpose, and positive change.

Job Description

As a Customer Care Representative, you'll handle customer interactions across multiple channels, ensuring satisfaction through clear communication, accurate solutions, and timely support while contributing to team targets and a thriving service culture.

Job Overview

Employment type: Project-based

Shift: Shifting

Work setup: Onsite, Clark, Pampanga

Salary: PHP 20, PHP 22,

Exciting Perks Await

  • Competitive salary package + performance incentives
  • Prime office location in Pampanga (conveniently accessible by PUVs, with nearby restaurants and banks)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Exclusive lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • At least 6 months of customer care experience in BPO or non-BPO settings
  • Willingness to work full-time onsite in Clark, Pampanga
  • Flexibility to work on shifting schedules, holidays, and weekends across a 24-hour period
  • Familiarity with Office365 is a plus
  • Strong English communication skills

Your Daily Tasks

  • Respond to customer inquiries via phone, email, chat, and social media promptly and professionally, aligned with the brand voice
  • Identify and assess customers' needs to ensure satisfaction
  • Resolve issues within agreed response times and ensure high satisfaction
  • Build trust with customers through clear and friendly communication
  • Provide accurate information using proper tools and methods
  • Meet individual and team sales targets and quotas
  • Handle complaints and ensure timely resolution
  • Keep detailed records of interactions and transactions
  • Follow set communication procedures and policies
  • Work to team KPIs and business guidelines
  • Go the extra mile to engage customers

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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