Ecommerce Operations Executive
1 day ago
Responsibilities
- Manage Shopify product listings, SEO metadata, and marketplace integrations (THE ICONIC, David Jones).
- Coordinate homepage, collection, and campaign updates across all digital channels.
- Maintain product data accuracy, inventory workflows, and promotional alignment.
- Support analytics, reporting, and competitor research to drive performance insights.
- Collaborate across marketing, CX, and operations to ensure smooth order flow and on-site experience.
- Document SOPs, optimise workflows, and improve process efficiency using digital and AI tools.
- Monitor CX metrics and share customer insights to enhance site and service quality.
Qualifications
- 4–5+ years in ecommerce operations or digital merchandising (fashion/retail preferred).
- Proficient in Shopify, marketplaces, and data management tools.
- Strong understanding of SEO, analytics, and campaign coordination.
- Skilled in Google Sheets; familiarity with Gorgias/Zendesk a plus.
- Highly organised, detail-oriented, and proactive with strong communication skills.
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