Ecommerce Sales and Operations Associate

3 days ago

Taguig, National Capital Region, Philippines Focus Global Full time ₱300,000 - ₱600,000 per year
About the Role

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

Key Responsibilities

  1. Product Portfolio Management
  • Competitor analysis - Product pricing and market research to benchmark against competitors' products
  • Updating inventory and promotions pricing for online channels
  • Supporting coordination with eCommerce partners like Lazada, Shopee and others
  • Creating and updating product content on online Ecommerce stores
  1. Customer Experience
  • Cresting the optimal post purchase customer experience
  • Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
  • Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
  • Special projects: Customer Failed Transaction outreach
  • Analysis: Reviewing sales performance, operational KPIs, etc
★ Other tasks
  • Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
  • Invoicing and dispute management
  • Market research and data collection
Job Qualifications
  • Bachelor's Degree in business, operations or other related course
  • Highly interested in eCommerce and retail industry
  • Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills
  • Detail-oriented and work well under pressure with tight timelines
  • Competent in MS Office applications
  • Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS
You Are an Ideal Candidate if You Are
  • Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding - this environment is perfect for someone who is independent, self driven and looking for growth opportunities.
  • An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .
  • Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
  • Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.
  • Data driven: We love numbers and data. We make decisions based on quantitative figures.
  • Customer-centric: We do whatever it takes to satisfy our customers.
Location: Bonifacio Global City, Taguig - Metro Manila

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