Specialist, Strategic Account Management
4 days ago
foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionJob Description (Key Account Management)
Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
Negotiate for our restaurant partners' participation to our promotions, marketing campaigns, and other commercial projects and initiatives
Strategize with our restaurant partners for the continuous growth of their foodpanda orders
Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda Serve as the SPOC for escalations from our restaurant partners Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda
Must be a graduate of a Bachelor's degree
At least 2 years of account management experience, preferably from F&B or E-Commerce
Excellent interpersonal and communication skills and strong negotiation skills
Thrives and excels at managing relationships and handling store-level escalations
Pleasant personality, high level of enthusiasm and commitment
Team player, self-motivated with the ability to work independently
Keen interest and good understanding of the restaurants industry
Proficiency in Microsoft Excel and/or Google Sheets
Required language(s): English and Filipino
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