Product Support Analyst

2 days ago

Manila, National Capital Region, Philippines Infor Full time ₱1,200,000 - ₱2,400,000 per year

General information

Country

Philippines

City

Manila

Job ID

46075

Department

Customer Support

Experience Level

NOT_APPLICABLE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Provides application support to customers, answering complex questions on function and usage of products via various communication channels. Support includes functional analysis and/or program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff.

Required Skills

What You Will Need:

  • Bachelor's degree, or equivalent work experience
  • Minimum of 3 years' experience in related industry or software/technical support
  • Advanced problem solving and analytical skills
  • Detail-oriented with a focus on process and quality.
  • Proven organizational skills
  • Willing to report onsite 3 times per week at BGC, Taguig
  • Willing to work on mid shift

What Will Put You Ahead?

Preferred Qualifications

  • Relevant knowledge of assigned product(s), technologies or operating environments a plus.
  • Accounting background
  • ERP experience
  • Additional languages (verbal and written) are a plus.

A Day In The Life Typically Includes

Resolves customer product issues focusing in achieving timely updates and resolution by utilizing analytical skills in problem interpretation, logs checking, replications and optimizing the assigned tracking system, support materials, communications channels, and tools. Must be resourceful and fully utilize tool and should think outside of the box.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

  • Product Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Full time ₱900,000 - ₱1,200,000 per year

    General informationCountryPhilippinesCityManilaJob ID45732DepartmentCustomer SupportExperience LevelMID_SENIOR_LEVELEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsWe are seeking an experienced Support Analyst to join our team supporting the Infor Property Management and Construction (IPMC) software suite. This role is responsible for...

  • Product Support Analyst, Senior

    1 week ago

    Manila, National Capital Region, Philippines Infor Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced Support Analyst to join our team supporting the Infor Property Management and Construction (IPMC) software suite. This role is responsible for providing advanced technical and functional support to customers, serving as a subject matter expert across key modules, and mentoring junior analysts. The Support Analyst plays a...

  • Product Support Analyst

    2 hours ago

    Manila, National Capital Region, Philippines Infor Full time ₱40,000 - ₱80,000 per year

    General informationCountryPhilippinesCityManilaJob ID46313DepartmentSaaSExperience LevelMID_SENIOR_LEVELEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsA Product Analyst to provide application and technical support to FSM Supply Management for Infor global customers and partners. He/She is responsible for updating tickets for internal...

  • QA Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    We are seeking a QA Analyst to support manual testing, user acceptance testing (UAT), and data validation activities for regulatory systems in the Property & Casualty (P&C) insurance domain. This includes testing across core platforms, portals, and data repositories.Must-Have Skills:Strong understanding of QA methodologies and the software development...

  • Product Support Analyst

    7 days ago

    Manila, National Capital Region, Philippines Infor Full time $104,000 - $130,878 per year

    General informationCountryPhilippinesCityManilaJob ID45875DepartmentCustomer SupportExperience LevelNOT_APPLICABLEEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsThe Support Analyst will play a vital role in delivering exceptional support for our Cloud Suite Distribution (CSD) product. This position involves responding to customer...

  • Production Support Senior Analyst

    2 days ago

    Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Product Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines Infor Full time ₱1,200,000 - ₱2,400,000 per year

    Provides application support to customers, answering complex questions on function and usage of products via various communication channels. Support includes functional analysis and/or program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented...

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Full time ₱900,000 - ₱1,200,000 per year

    General informationCountryPhilippinesCityManilaJob ID45951DepartmentCustomer SupportExperience LevelNOT_APPLICABLEEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsProvides application support to customers, answering complex questions on function and usage of products via various communication channels. Support includes functional...

  • Production Support Senior Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Business Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines RS2 SOFTWARE APAC INC. Full time ₱1,200,000 - ₱2,400,000 per year

    The Business Support Analyst will oversee all production issues. This role focuses on fixing production issues and establishing system protocols, while deciding if any ticket raised is an issue or a new feature of the RS2 software. The Business Support Analyst configures, tests, delivers and implements according to the latest requirements and...