Product Support Analyst

General information

Country

Philippines

City

Manila

Job ID

46313

Department

SaaS

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

A Product Analyst to provide application and technical support to FSM Supply Management for Infor global customers and partners. He/She is responsible for updating tickets for internal and external clients. Work closely with other teams to determine the fastest and greatest solution.

A Day in The Life Typically Includes:

• Will provide product support to the FSM Supply Management customer.
• Serves as primary support liaison between company and customer and documents incidents in required tracking systems
• Involved in any additional follow-up, testing, and troubleshooting including remote desktop viewing through tools such as Zoom or Net meeting.
• Responsible for appropriate referral to other support analysts, providing feedback to Development with guidance from more senior analysts, and liaising with other Depts. to ensure proper handling of customer issues.
• Develops Knowledge Base content with assistance, if needed.

What You Will Need:

Basic Qualifications:

• Experienced in Java and SQL programming
• Working knowledge on FSM Supply management or any related business process for Supply Management
• Extensive problem solving and analytical skills

• Extensive PC skills with knowledge of various software application and techniques used for testing, troubleshooting, call logging

• An excellent communicator in both written and oral, a team player and works on multiple tasks with minimal supervision.

• Willing to work in a shifting schedule including weekend and holidays

• Can work with minimal supervision; self-initiated and resourceful. A team player and can easily adapt to a fast-phased working environment.
• Able to handle high volume of incidents and very good in customer management.

What Will Put You Ahead?

Preferred Qualifications:

• Related experience in FSM-Supply Management
• Support Background
• Able to work on-site based on our RTO policy
• Able to work on-call
• Knowledgeable in Java and SQL
• Extensive problem solving and analytical skills-Extensive PC skills with knowledge of various software application and techniques used for testing, troubleshooting, call logging

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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