
Call Center Agent with or without Experience- SM Clark
2 days ago
What you'll be doing
- Responding to inbound calls from customers in a professional and courteous manner
- Addressing customer inquiries, concerns and complaints in a timely and effective manner
- Providing accurate information and guidance to customers regarding our products and services
- Documenting all customer interactions and maintaining detailed records
- Identifying opportunities to upsell or cross-sell additional products and services
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Continuously improving product knowledge and customer service skills through training and development
What we're looking for
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking skills to effectively handle customer queries
- Proficiency in English, both written and verbal
- Familiarity with customer service best practices and call centre operations
- A positive, enthusiastic and adaptable attitude with a genuine passion for customer service
- Previous experience in a call centre or customer service role (preferred but not essential)
What we offer
- Comprehensive medical and dental insurance coverage
- Opportunities for career advancement and professional development
- Flexible work schedules and a comfortable work-from-home option
- Team-building activities and social events to foster a positive company culture
- Discounts on our products and services
If you're ready to embark on an exciting and fulfilling career in customer service, we encourage you to apply for this role today
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