Accounts Specialist – A/R

CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

JOB TITLE: Accounts Specialist – A/R & A/P

Overall Mission

The Accounts Specialist – A/R & A/P ensures the accuracy, timeliness, and compliance of financial transactions of DHL SC within the Global Control Tower. This role is responsible for managing accounts receivable and payable processes, including invoicing, collections, payment processing, and reconciliation. By maintaining precise financial records and supporting internal controls, the Accounts Specialist contributes to operational efficiency, financial integrity, and customer/vendor satisfaction. Working closely with the Program Manager, Operations teams, and Finance, this role supports decision-making through reliable financial data and fosters continuous improvement in financial processes.

Main Contribution - Key Responsibilities

Accounts Receivable Management: Prepare and issue invoices, monitor outstanding balances, follow up on collections, and ensure timely posting of customer payments.

Accounts Payable Management: Process vendor invoices, validate supporting documentation, coordinate approvals, and ensure accurate and timely disbursements.

Reconciliation & Accuracy: Perform regular reconciliations of accounts, investigate discrepancies, and ensure financial records are complete and accurate.

Financial Compliance: Adhere to internal controls, audit requirements, and corporate policies while ensuring compliance with local accounting standards and regulations.

Reporting & Analysis: Generate standard financial reports (A/R aging and A/P status) and provide insights to support decision-making.

Collaboration: Work closely with Program Managers, Operations Support Specialists, and cross-functional teams to align financial activities with operational priorities.

Customer & Vendor Support: Act as a point of contact for billing inquiries, payment issues, and financial documentation requests from customers and vendors.

Process Improvement: Identify inefficiencies in billing, collections, and payment processes; recommend and support automation or workflow enhancements.

Month-End & Year-End Support: Assist in closing activities by preparing schedules, reconciling accounts, and supporting audits as required.

Organizational Position

Manager's Position AP /AR Manager

Location Manila, Philippines

Direct Reports

Account Assistants (if applicable or required)

Interface

Internal

• Finance Operations Team across Internal subsidy
• Operational Excellence
• Finance team across Internal Subsidiaries
• Control Tower Manager
• IT

External

• Clients

• Local Vendors of Global Control Tower accounts

Required Skills Profile (experience/ education)

Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent work experience).

Experience: 1–3 years of experience in accounts receivable, accounts payable, or general accounting, preferably in a logistics or supply chain environment. Technical

Proficiency: Strong skills in MS Excel and Google Sheets; familiarity with ERP/accounting systems (e.g., SAP, Oracle, NetSuite, or equivalent).

Data Accuracy & Reporting: Ability to maintain accurate financial records, reconcile accounts, and generate financial reports to support decision-making. Communication Skills: Clear written and verbal communication with customers, vendors, and internal teams; strong customer service orientation for resolving billing or payment issues.

Organizational Skills: Ability to manage multiple priorities (invoicing, payments, reconciliations) while meeting strict deadlines.

Problem-Solving: Detail-oriented mindset with the ability to identify financial discrepancies, investigate root causes, and propose solutions.

Collaboration: Team-player with the ability to work cross-functionally and support Program Managers, Operations, and Finance teams in financial matters. Adaptability: Flexible and able to adjust to evolving financial systems, reporting tools, and organizational processes in a fast-paced environment.

Language Fluent in English, Other foreign language proficiency is a plus

Specific Experience & Knowledge Required

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent practical experience).
• 1–3 years of experience in accounts receivable, accounts payable, or general accounting, preferably in logistics, supply chain, or a multinational environment.
• Hands-on experience with invoicing, collections, payment processing, and account reconciliations.
• Exposure to ERP/accounting systems (e.g., SAP, Oracle, NetSuite, or equivalent) and proficiency in MS Excel/Google Sheets for financial reporting.

• Experience preparing, reviewing, and maintaining accurate financial records to support month-end and year-end closing activities.

• Understanding of financial compliance requirements, audit readiness, and internal controls.

• Experience collaborating with cross-functional teams (Finance, Operations, Program Management, vendors, and customers) to align fi nancial and operational activities.
• Strong foundation in customer and vendor support, with the ability to handle billing inquiries and payment issues professionally in a global environment.
• Exposure to process improvement initiatives, with a willingness to contribute ideas for automation and efficiency in financial workflows. analytically, ensuring timely and constructive resolution.

Interpersonal skills ("Essential")

• Clear Communication: Ability to convey financial information accurately and professionally to customers, vendors, and internal stakeholders.
• Customer Service Orientation: Provides timely, courteous, and solution-focused support for billing inquiries and payment issues.
• Collaboration & Teamwork: Works effectively with Finance, Operations, and Program Management teams to ensure financial and operational alignment.
• Relationship Management: Builds positive working relationships with vendors and customers while maintaining accuracy and compliance in financial processes.
• Problem-Solving Mindset: Approaches discrepancies and financial challenges
• Integrity & Accountability: Handles sensitive financial data with confidentiality, professionalism, and a high level of responsibility.
• Adaptability & Flexibility: Adjusts easily to evolving financial systems, reporting tools, and fast-paced business environments.
• Attention to Detail: Ensures accuracy and thoroughness in invoices, reconciliations, and financial documentation.
• Dependability: Consistently meets deadlines and supports closing activities with reliability and precision.