Telephony Engineer

About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by theFortuneImpact 20 list,CNBC's Disruptor 50 five years in a...

Key Responsibilities:●Voice System Administration:○Manage and maintain VoIP systems (e.g., Cisco, Avaya, 3CX, Zoom Phone, Microsoft Teams Phone, etc.)○ Configure and support PBX systems, SIP trunks, and analog/digital gatewaysTelephony Infrastructure Support:○Troubleshoot issues related to call quality, dropped calls, latency, and voice network...

Job OpportunityWe are looking for a skilled and experienced engineer to fill the role of Contact Center AI Specialist. In this position, you will work closely with our contact center operations team to design and deploy AI solutions that meet their needs.Key Responsibilities:Collaborate with contact center operational leads to develop scalable AI solutions...

Job OverviewAs a seasoned professional, you will play a vital role in designing, implementing, and maintaining our contact center and unified communication platform for clients.Your primary focus will be on Genesys Cloud CX Contact Center, along with another UC Platform.Key ResponsibilitiesIdentify and resolve moderately complex problems with business...

Senior Genesys Engineer OpportunityThis is a challenging role that requires a skilled Senior Genesys Cloud Engineer to join our team. The ideal candidate will have extensive experience with Genesys Cloud, including implementation and configuration of various components such as Telephony, Contact Center, Integrations, Reporting, Text & Speech Analytics,...

The Project Engineer is responsible for all technical aspects of deploying managed wired and wireless networks at customer locations. Day to day, the Project Engineer will support Project Management on customer kickoff calls, create baseline configurations to be applied to new hardware, and work with field resources to deploy and turn up networking services....

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

So, what's the role all about?Our NOC Engineers ensure the maximum possible service availability and performance for all CX products. You will provide support for Technical Support, R&D, Product, and other internal teams while also providing a central hub of communication regarding the status and ongoing events within the network and platform. This is...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our NOC Engineers ensure the maximum...

Network Project Engineer Job OverviewWe are seeking an experienced Network Project Engineer to join our team. As a key member of our project management team, you will play a crucial role in the deployment of managed wired and wireless networks at customer locations.Responsibilities include supporting project managers on customer kickoff calls, creating...