Consumer Advocacy Representative

7 hours ago

PHLRE Shared ServicesManila, Philippines RELX Full time $30,000 - $40,000 per year

The Consumer Advocacy Representative role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users.

 

Accountabilities:

  • First point of contact for consumers via telephone

  • Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.

  • Provide disclosures to consumers.

  • Assist consumers in filing disputes for all products.

  • Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.

  • Research dispute requests to ensure disputes are accurate and warranted.

  • Educate consumers educating them on reports, claim information, reason codes, etc.

  • Researching multiple databases for consumer's information.

  • Work with Dispute and Resolution teams to resolve consumer disputes.

  • Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (RightNow, MBSi).

  • Perform other duties as assigned.

Technical Skill:

  • Excellent phone etiquette with outstanding Customer Service skills.

Soft Skills:

  • Self-motivated with positive attitude. 

  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.

  • Ability to follow strict guidelines and standard operating procedures is a MUST.

  • Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.

  • Must have the ability to work quickly in a fast-paced environment; work well as a team member and work well independently.

Qualifications: 

  • Bachelor's degree holder.

  • At least 2 years of BPO exp.

  • Typing Speed: 40 words per minute.

  • Willing to work on night shift schedule.

  • Email correspondence experience and business writing skills is a plus.

  • Knowledgeable of MS Office.

  • No attendance issues.

  • Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.

  • Background of the US Insurance industry preferred.

  • Experience in handling customer escalation.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • Customer Service Representative

    1 week ago

    Pinagbuhatan, Metro Manila, Philippines Hiessence Consumer Goods Trading Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at Hiessence Consumer Goods Trading. As a Customer Service Representative, you will be the vital link between our company and our valued customers, providing high-quality support and fostering lasting relationships. This is a full-time...

  • Finance Director, Consumer Services sector

    2 weeks ago

    Manila, National Capital Region, Philippines Wilson Full time ₱120,000 - ₱240,000 per year

    Our client is a global market leader in consumer services sector. Their business has been experiencing good growth and they have aggressive growth plans in the region.This role represents a superb opportunity to join a dynamic and exciting environment with definite prospects for future progression.Reporting to the Country Managing Director, you will play an...

  • National Post Programme Officer, Gender and GBV Coordination FTA NOB Metro Manila Philippines

    3 weeks ago

    Manila, Philippines tendersglobal Full time

    JOB DESCRIPTION The Position: The National Programme Officer – Gender/GBV Coordination analyzes and assesses relevant political, social, and economic trends, guiding and facilitating the delivery of UNFPA’s programmes/projects related to gender equality and women’s empowerment in the Philippines, especially in the prevention of and response to...

  • Program Lawyer

    2 weeks ago

    Rosario, Metro Manila, Philippines NEXTOFFICE INC. Full time ₱600,000 - ₱1,200,000 per year

    Program Lawyer (LEAP Program)Location: Remote (PH-based)Engagement: Full-time / Project-basedAbout the Role:We are looking for a Program Lawyer to support the Legal Empowerment and Advocacy Program (LEAP). The role involves providing legal assistance, handling client cases, conducting legal education sessions, and supporting advocacy initiatives for...

  • Dialysis Sales Representative

    3 weeks ago

    Manila, Philippines Dempsey Resource Management Inc. Full time

    We are looking for a motivated and experienced Dialysis Sales Representative to join our sales team. This role is responsible for selling hemodialysis machines, consumables, and other related medical equipment across assigned territories. Ideal candidates have strong communication skills, field sales experience, and a background in the healthcare...

  • Medical Representative

    1 week ago

    Manila, National Capital Region, Philippines Procter & Gamble Company Full time ₱300,000 - ₱600,000 per year

    Job LocationMANILA NET PARK OFFICEJob DescriptionDo you want to be in the driver's seat selling our global brands? Are you interested in building long-term business relationships with our customers? Do you have the passion in creating and negotiating plans which champion shared value for our shoppers, customers, and Company?If so, Procter & Gamble is the...

  • Research Manager, Consumer Behaviors Insights

    1 week ago

    Manila, National Capital Region, Philippines NielsenIQ Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description About the RoleAs a Customer Success team lead/ Research Manager for the Philippines, you will drive strategic client engagements and lead the development of customised research solutions in conjunction with the Pacific team. You'll oversee largescale projects, guide cross functional teams, and contribute to thought leadership across the...

  • Dialysis / Medical Sales Representative

    3 weeks ago

    Manila, Philippines Dempsey Executive Search Full time

    Dialysis / Medical Sales Representative - Field (Manila, Rizal, Cavite, Laguna, Baguio, Pangasinan, Dagupan, Camarines Sur/Norte, Albay, Nueva Ecija, Nueva Vizcaya, Isabela, Quirino, Ifugao, Cagayan, Ilocos Sur/Norte, Abra) Salary: ₱20,000 basic plus reimbursements (transportation, toll, food) Job Category: Healthcare / Medical Job Level: Mid...

  • Sales Representative

    6 days ago

    Manila, National Capital Region, Philippines Gold Label Resources Incorporated Full time ₱400,000 - ₱600,000 per year

    Job Overview:We are looking for a highly motivated Sales Representative for Public Market Accounts to join our team The ideal candidate should have strong selling skills, responsible for promoting and selling our products, has experience in the fast-moving consumer goods (FMCG) industry, and is capable of driving a 4-wheel vehicle. If you have 3 to 5 years...

  • Sales Representative

    2 days ago

    Manila, National Capital Region, Philippines Gold Label Resources Incorporated Full time

    Job Overview:We are looking for a highly motivated Sales Representative for Local Key Accounts to join our team The ideal candidate should have strong selling skills, responsible for promoting and selling our products, has experience in the fast-moving consumer goods (FMCG) industry, and is capable of driving a 4-wheel vehicle. If you have 3 to 5 years of...