Team Lead- Expert Retail campaign

8 hours ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱3,700 per year

Title: Team Lead

City: Cebu

Country/Region: PH

  • Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
  • Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
  • Collect and analyze statistics (costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses

Role Requirements:

-Completed at least 2nd year in college with no back subjects.

-Must have at least 2 years of BPO International voice experience.

-Amenable to start ASAP.

-Willing to work in IT PARK, Cebu.

Job Types: Full-time, Permanent

Pay: Up to Php37,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Total team lead experience in BPO International account:
  • Unemployed:

Experience:

  • BPO Team Lead : 2 years (Required)

Language:

  • English (Required)

Location:

  • Cebu City (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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