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1 day ago
Nature Of the Account: Retail
Start Date: 15-Aug
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Restdays: 24x7
Educational Requirement: Undergraduate/College Grad
Work Experience:
- At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain)
Responsibilities:
- Team Management: Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.
- Communication: Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.
- Coaching & Development: Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potential
- Conflict Resolution:Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere
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