KYC Subject Matter Expert
18 hours ago
Subject Matter Expert As part of this role, you will be the go-to expert for knowledge about assigned KYC services and related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role encompasses quality, knowledge, risk, and control management to ensure that Know
Your Customer (KYC) procedures for new account opening, existing customer account maintenance, and transaction monitoring activities are completed and signed off by operations in compliance with local regulations and ING's global procedures. Key responsibilities include:Interpreting procedures and policies, then aligning the operations team for their execution. Handling queries and managing intermediate to complex scenarios encountered by operations, including resolving process and knowledge gaps.
Facilitating sessions for process updates and operations calibration as needed. Conducting thematic analysis on quality and remediation reports of KYC/TM, identifying roadblocks, and applying solutions to prevent recurrence, partnering with management teams. Providing consultancy and advisory services on projects and initiatives that impact quality, ensuring adherence to policies and procedures.
Applying quality management frameworks to boost team performance and enhance QA/QR/QC collaboration. Self-organizing to deliver complex work independently. Coaching and mentoring junior experts.
Implementing controls and documentation for audits, testing, migration, and quality assurance. Ideal candidate attributes:Professional and mature, with high analytical, multitasking, and technical skills. Proactive in critical thinking, decision-making, and problem-solving.
Influential and persuasive in discussions related to scope and procedures. Knowledgeable in Wholesale and Retail banking KYC processes. Minimum educational qualification: Bachelor's/College Degree in Economics, Finance, Accountancy, Banking, Business Studies, Administration, Management, or equivalent.
Preferred 2-4 years of banking operations experience or equivalent. What you can do:Understand and execute quality management elements between first and second lines of defense, identifying root causes to prevent recurrence and mitigate organizational risk. Coach operations staff and junior experts to sustain and improve performance quality and knowledge.
Articulate, challenge, and dispute findings or proposals from counterparts as needed. Perform ad hoc tasks based on business needs. Collaborative environment:Work with Operations Staff, Leadership, Design & Implementation teams, control and compliance teams, and project teams.
What we offer:Work locations in downtown BGC or near EDSA-Ayala, depending on business line assignment. Competitive compensation and allowances. Opportunity to be part of one of the most innovative digital banks globally.
Join a diverse, creative, and energized team.
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