Retail KYC QR Experts

Retail KYC Quality Review Experts (multiple roles)

Organizational context

Retail KYC is part of COO Retail domain. Its responsibilities spread across two geographies, Challengers & Growth and Market Leaders. 14 universal banks of ING, 40 million customers. To support the countries in delivering the highest quality Customer Due Diligence (CDD), the COO Retail KYC is setting up a centralised CDD Quality Review team in ING Hub Philippines. The Quality Review is part of ING Quality Management Framework for CDD.

We are looking for Quality Review Experts (multiple positions available) with extensive CDD and data analytics experience.

Reporting lines and location:

The team will be located in ING Hub Philippines, reporting functionally to the Retail CDD Quality Lead (currently based at ING Bank N.V., Amsterdam).

Key functional responsibilities

Quality Review

Performing Quality Review on the CDD files (incl. transactional analysis):

Explorative review: aimed at discovery of potential quality failures in CDD files in a population;

Targeted review: to test for specific failures in completed CDD files;

Analysing feedback on quality coming from Quality Assurance, Quality Control, Operational Compliance Dashboard, and other sources;

Determining focus areas for Quality Review and research questions;

Defining data required for review and arranging data transfer and access to the systems/documentation with the country;

Discovering defects through data analysis, which may range from e.g. "simple" data analysis to advanced data analytics techniques such as anomaly detection;

Performing root cause analysis for the quality gaps identified;

Preparing reports on the outcome of analysis and ensuring feedback loop with the country CDD team to agree on the outcomes;

Proposing potential improvements, preventive and mitigating measures;

Liaising with Quality Improvement & Monitoring Expert in the country, local Compliance and Retail CDD Quality Lead on additional focus areas and improvement actions required;

In some cases, validating closure of the improvement actions to confirm the structural fix has been applied;

Supporting in steering country communication and providing continuous feedback;

Organising lessons learnt and knowledge sharing sessions.

Other

Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers.

Creating and updating reporting for various Governance forums.

Giving and asking for constructive feedback.

Partnering with local organisations and Central Retail KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

Required experience, skills and competencies

Quality Review Expert (multiple positions available)

3+ years of relevant experience in AML/ CDD/ KYC in roles like CDD/KYC Analyst, Quality Control, Quality Assurance, and/or Subject Matter Expert in combination with extensive experience in data analytics.

To be successful for this role, the following are required

Understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC.

High proficiency with Excel and data analytics tools and techniques is a must (please share the details).

Academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications.

Thorough understanding of the entire customer life cycle of a customer within a financial institution and/or customer processes

Risk awareness and ability to interpret research results and which mitigation measures need to be designed and implemented following the research results.

Independent, analytical thinker, natural curiosity and desire to improve. A growth mindset. ability to 'get people on board' and to influence change.

Proactive self-starter, Can-Do, No Surprises and Positive mind-set. Overall, you have a healthy work ethic and a willingness to collaborate.

Strong organisational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.

Ability to display flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations.

Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

High fluency in English is a must in addition to one of the following languages (preferred) Polish, French, German, Romanian, Dutch. Knowledge of other European languages or willingness to learn them would be considered as an advantage.