Customer Experience Associate

5 hours ago

Taguig, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

At Probe CX, we believe in
amplifying human capabilities with technological excellence
. In today's competitive world, we create the blueprints for exceptional customer experience (CX), blending cutting-edge technology with dedicated people, streamlined processes, and insightful data. We provide organizations with complete end-to-end service for all their customer operations. Join us and be part of a team that's redefining CX

What You'll Do:

This is a full-time employment opportunity as a Customer Experience Associate - Australia in a blended
work environment. As a Customer Experience Associate, you'll be the friendly voice and helpful hand for mobile users, assisting them with their inquiries and ensuring a smooth experience. Your responsibilities will include:

  • Providing excellent support via phone, email, and live chat.
  • Resolving customer issues related to mobile services.
  • Identifying opportunities for upselling and sales based on customer needs.

We're Looking For:

  • At least a Senior High School graduate (new curriculum).
  • Excellent English communication skills (oral and written).
  • Worked for a minimum of six months or been a part of the BPO industry for a maximum of two years, experience with upselling/sales is a plus
  • Amenable to report onsite in The Curve Building, BGC, Taguig City.

Why You'll Love Working With Us:

Join a company that values its people and offers fantastic benefits right from day one

  • HMO on Day 1 plus 1 FREE dependent.
  • Group Life Insurance.
  • Leave conversion
  • Refreshing work culture.
  • Rewarding referral incentives.

Ready to Join Probe CX?

When you apply, simply
tag "LINKEDIN" as your source of application.

We're happy to welcome you to the Probe CX family in advance

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