Collection Specialists

7 days ago

Quezon City, National Capital Region, Philippines HRTX Full time ₱250,000 - ₱500,000 per year


Qualifications
  • At least 1 year of experience in collections (any industry), with a solid grasp of the collections process.
  • 2+ years in a contact center environment preferredable to handle inquiries with confidence and clarity.
  • Open to College Graduates and High School Graduates.
  • Excellent communication skillsboth oral and writtenwith strong active listening abilities.
  • Customer-focused mindset, showing empathy and professionalism in every interaction.
  • Strong attention to detail for accurate data management and reporting.
  • Proficient in MS Office and internet-based tools.
  • Ability to engage with customers politely and professionally to instill confidence and cooperation.
  • Willingness to work on a flexible schedule/shifts.
  • Goal-oriented and dependablemeets or exceeds collection targets.
  • Bonus: Strong self-awareness and emotional intelligence for better collaboration and communication.
Key Responsibilities
  • Manage delinquent accounts through timely and respectful outreach.
  • Communicate account statuses to customers and support them through payment resolution.
  • Use firm but empathetic negotiation techniques to achieve successful outcomes.
  • Maintain accurate records and update internal systems based on interactions.
  • Ensure compliance with all relevant laws and ethical standards in every collection activity.
  • Coordinate with internal teams and external partners to resolve customer issues efficiently.
  • Deliver a high standard of service that reinforces customer trust and satisfaction.

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