Human Resources Representative

2 hours ago

Cebu City, Central Visayas, Philippines NCR Voyix Full time ₱30,000 - ₱60,000 per year

Job Description

Our
HR Representative r
esponds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.

Key Roles and Responsibilities:

  • Respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with HR transactions
  • Interact with managers and employees via e-mail, web requests, live chat and phone
  • Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
  • Gathers information and records data in HR tools
  • Monitors transaction status and escalates transactions, as necessary
  • Prepares error-free written communication including e-mails and letters
  • Escalation of appropriate actions to other parties
  • Follow up with customers to ensure completion of task within specified performance parameters
  • Generates daily and weekly incident reporting, translate/create documents, as necessary

Work Environment
:

  • Night shift
    to accommodate NAMER and LATAM operations (flexibility required).
  • Involves prolonged periods of PC and telephone usage in a fast-paced environment.
  • Is accountable for continuously receiving and handling high volumes of work orders.
  • Works in a team environment; interacts with multiple internal and external customers.

Qualifications and Experience:

  • Bachelor's Degree (Psychology, Human Resource Management)
  • Ability to work on the night shift
  • 1-2 years of related experience preferred but not required
  • Excellent Business Writing and Verbal Communication Skills
  • Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
  • Attention to Detail and Organization

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