Process Analyst
2 days ago
Vertere Global Solutions Inc. is hiring a Full time Process Analyst role in Salcedo Village, NCR. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
Expected salary: ₱70,000 per month
At least 3 years and up of experience
- Experienced in business analysis, process management and data/reports
analysis
- Responsibilities:
- Create process documentation workflows, knowledge articles, and policies and
guidelines for the customer service processes
- Provide support in the implementation of projects on improvements and changes
affected by organizational directions and regulatory promulgations thereby improving customer service delivery and ensuring attainment of corporate goals.
- Perform monitoring of customer processes to ensure that they are performing
within prescribed KPIs by conducting process health check and mitigating identified risk and gaps.
- Provision of assistance to address process and system related concerns
Location: Pasig Work Arrangement: Onsite
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