Process Analyst

2 days ago

Manila, National Capital Region, Philippines Vertere Global Solutions Inc. Full time ₱840,000 - ₱1,020,000 per year

Vertere Global Solutions Inc. is hiring a Full time Process Analyst role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning

  • Expected salary: ₱70,000 per month

  • At least 3 years and up of experience

  • Experienced in business analysis, process management and data/reports

analysis

  • Responsibilities:
  • Create process documentation workflows, knowledge articles, and policies and

guidelines for the customer service processes

  • Provide support in the implementation of projects on improvements and changes

affected by organizational directions and regulatory promulgations thereby improving customer service delivery and ensuring attainment of corporate goals.

  • Perform monitoring of customer processes to ensure that they are performing

within prescribed KPIs by conducting process health check and mitigating identified risk and gaps.

  • Provision of assistance to address process and system related concerns

Location: Pasig Work Arrangement: Onsite

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