Chat Assistant

5 hours ago

Manila Central Post Office P, Philippines MetaCommunications Full time ₱18,000 - ₱250,000 per year

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities:

  • Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
  • Provide accurate and timely information about room availability, pricing, and policies.
  • Ensure high-quality customer service in all written interactions.
  • Record and update customer information and reservation details in internal systems.
  • Follow all company guidelines for quality and compliance.

Qualifications:

  • High school graduate (K-12 or Old Curriculum).
  • Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
  • Excellent written English communication skills.
  • Strong attention to detail and customer-focused attitude.
  • Proficient in computer use and typing.
  • Willing to work onsite and on shifting schedules (weekends off).

What We Offer:

  • Weekends off (Monday to Friday schedule)
  • Paid training and onboarding support
  • Competitive salary plus incentives
  • Career growth and promotion opportunities
  • Friendly and professional working environment

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Flexible schedule
  • Flextime
  • Free parking
  • Gym membership
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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