Quality Assurance Analyst
4 days ago
Job Purpose
The QA Analyst is responsible for reviewing, monitoring, and evaluating the implementation of internal processes and operational standards. This role ensures that Standard Operating Procedures (SOPs), workflows, and live operations (e.g., live sessions or client-facing activities) are consistently followed and aligned with company guidelines and quality benchmarks.
Key Responsibilities
Audit and review existing Standard Operating Procedures (SOPs) for clarity, accuracy, and proper application across departments.
Monitor and evaluate workflow efficiency to ensure that internal processes support quality and productivity goals.
Observe live and operation sessions (e.g., live selling, customer service, internal training) to check adherence to established protocols and brand standards.
Identify compliance gaps, process deviations, or improvement opportunities and report findings with actionable recommendations.
Work closely with department heads and team leads to implement quality improvements and reinforce best practices.
Document findings and maintain QA logs, scorecards, and evaluation reports.
Participate in regular calibration sessions with other training and operation leaders to ensure consistency in evaluation and scoring.
Assist in the creation or revision of QA tools, including checklists, rubrics, and SOP templates.
Provide feedback and training support to frontline and back-office teams based on quality reviews.
Stay updated with industry trends and apply relevant quality assurance practices and standards.
Build, improve, and/or utilize data tools to streamline quality data consolidation and analysis.
Support leadership with real-time insights through scheduled and ad hoc reports, ensuring decisions are backed by accurate, up-to-date information.
Qualifications:
Bachelor's degree in Business, Operations, Quality Management, or a related field (preferred but not required)
1–3 years of experience in a QA, process audit, or compliance role
Strong analytical and observation skills
Excellent written and verbal communication skills
Familiarity with documentation tools and QA evaluation frameworks
Experience in process-driven industries (e.g., BPO, F&B, e-commerce, customer service) is an advantage for the purpose of KPI tracking, dashboard creation, and
Ability to work independently and manage multiple evaluations concurrently
Experience in KPI tracking, dashboard creation, or business reporting tools (e.g., Google Data Studio, Power BI, or similar)
Job Types: Full-time, Permanent
Work Location: In person
-
Quality Assurance Analyst
2 days ago
Manila, National Capital Region, Philippines Whitehall Consulting Full timeCompany DescriptionWhitehall Consulting, inspired by Whitehall in Westminster, London, aims to shape the Philippines by pursuing excellence in various industries. Offering core consulting services such as Accelerating Change, Lean Six Sigma, Program & Project Management, Change Management, Organization & Development, Leadership & Development, Creativity &...
-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Full time ₱350,000 - ₱700,000 per yearJOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, trouble shooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...
-
Quality Assurance Analyst
4 days ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Full time ₱300,000 - ₱600,000 per yearJOB SUMMARY: The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...
-
Quality Assurance Analyst
2 days ago
Manila, National Capital Region, Philippines Lone Wolf Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm and...
-
Quality Assurance Analyst
6 days ago
Manila, National Capital Region, Philippines Go-Get Data Consultancy Full time ₱180,000 - ₱360,000 per yearJob Title: Quality Assurance Analyst ISalary:30, ,000 max offerWork location/Set up: Clark Pampanga, Night ShiftASAPQualifications:• Must have a helpdesk-type background (hardware and software troubleshooting experience).• Familiar with operating systems troubleshooting.• Knowledge of Microsoft products is required.• Must have experience supporting a...
-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines SnOw Talent Solutions Full time ₱144,000 - ₱360,000 per yearJob Title: Quality Assurance Analyst ISalary:30, ,000 max offerWork location/Set up: Cla,rk Pampanga, Night ShiftQualifications:• Must have a helpdesk-type background (hardware and software troubleshooting experience).• Familiar with operating systems troubleshooting.• Knowledge of Microsoft products is required.• Must have experience supporting a...
-
Quality Assurance Analyst
4 days ago
Manila, National Capital Region, Philippines Five9 Full time ₱1,200,000 - ₱2,400,000 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
-
Quality Assurance Analyst
4 days ago
Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per yearTHE OPPORTUNITYOur client, a leading organization in the healthcare services sector, is hiringQuality Assurance Analyst.This role will beNIGHT SHIFT,and you will need to be aRegistered Nurse.Thisfull-time, in-office position (on-site) will be a night shift,where you'll have the opportunity to support critical operations and contribute to the accuracy and...
-
Supervisor Quality Assurance
2 days ago
Manila, National Capital Region, Philippines Dexcom Full time ₱1,200,000 - ₱2,400,000 per yearThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Quality Assurance Analyst
2 weeks ago
Manila, National Capital Region, Philippines Ethos Bytes Pty Ltd Full time ₱900,000 - ₱1,200,000 per yearJoin our dynamic team as a QA Analyst, where your keen eye for detail and passion for quality will help shape exceptional software experiences You will design and execute thorough test cases to ensure our applications perform flawlessly and delight users. Collaborating closely with product managers and developers, you'll dive deep into requirements, uncover...