Finance Shared Service Manager

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Dole is one of the world's largest producers and marketers of high-quality fresh fruits, with a growing line of quality packaged and frozen foods. Dole's dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent quality control measures, state-of-the-art production and transportation technologies, continuous improvement through research and innovation, and dedication to the safety of their employees, communities and the environment.

Job Purpose

The
Finance Shared Services Manager
is responsible for leading and optimizing end-to-end Procure-to-Payment processes across multiple entities, primary focusing on DPFNA and DPFEU teams. This role ensures operational efficiency, compliance with JSOX, accounting, and tax regulations, and the timely and accurate processing and payment of invoices. By overseeing the PTP team, the position drives service excellence, enhances stakeholder collaboration, and implements process improvements to strengthen financial integrity, reporting accuracy, and business continuity.

Principal Duties and Responsibilities

Operational Excellence

• Ensure timely and accurate invoice booking by collaborating with Procurement, Finance, and Business Units to resolve discrepancies and maintain financial records.

• Oversee and ensure aged xSuite open items are minimized, ensuring invoices are processed within the 3-day SLA, and no unattended emails in group mailbox, and that any exceptions or issues are addressed appropriately.

• Conduct and participate in daily team huddles to discuss updates, issues, and process improvements, and Service Manager huddles for operational alignment.

• Review and oversee SAP-related processes, including invoice and payment approvals (DPFEU & DPFNA), AP and GR aged items, and periodic GL account clean-up.

• Ensure accuracy and completeness of GR/IR reports and timely clearing of outstanding items.

• Manage PTP's vendor balance confirmation, approval workflows (xSuite), and quarterly vendor list updates in coordination with MDM and Business Units.

• Prepare, review, and submit periodic reports (KPIs, First Pass Yield, AP Aging, and GR Aging) with accurate insights and annotations.

• Manage escalations related to P2P process, ensuring prompt issue resolution for both internal and external stakeholders.

Customer Service and Stakeholder Engagement

• Lead quarterly governance calls with Business Units, discussing concerns, proposing improvements, and fostering strong relationships.

• Prepare and facilitate meetings with vendors, process teams, and Business Units, ensuring clear communication and resolution of issues.

• Evaluate and optimize AP tools (e.g., OCF tool) to improve operational efficiency and effectiveness.

Compliance and Risk Management

• Review and update desktop procedures annually to ensure alignment with current processes.

• Support internal and external audits by facilitating walkthroughs and providing necessary documentation.

• Identify and address process gaps through root-cause analysis, implementing corrective actions for continuous improvement.

• Ensure compliance with management directives and support the Service Manager executing strategic initiatives.

• Guide and support the team in setting, tracking, and achieving performance goals.

Team Leadership and Development

• Tracking of team's performance through PTP reports and address low performance issues.

• Drive performance by managing SLA and KPI achievement, providing regular feedback, coaching, and mentoring.

• Develop a robust backup system through structured cross-training every six months.

• Conduct quarterly 1-on-1 sessions to discuss individual development, performance, goal setting, and engagement concerns.

• Monitor and track individual and team performance goals using Trakstar ensuring accountability and progress visibility.

Experience, Qualifications, and Key Competencies Required

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Work Experience

• At least 5 years of relevant experience in Procure-to-Pay, with at least (3) years of managerial experience capacity in a Shared Services or multinational environment
• Strong knowledge of accounts payable and payment process and procedures
• Solid practical knowledge and experience in ERP systems such as SAP
• Experience on identifying process improvements and implementing them to increase efficiency, reduce costs, and improve the quality of service provided to internal and external customers.
• In-depth knowledge of performance measurements such as KPIs and SLAs.

Special Skills

• Strong leadership and team management skills
• Strong analytical skills and the ability to analyze data and reports, identify trends and issues, and recommend solutions to improve the PTP process.
• Excellent written and verbal communication skills
• Good customer-oriented mindset and interpersonal skills.
• Proficiency in MS Excel, Word, PowerPoint ,and Outlook

Other Requirements

• Willingness to travel as needed to support operations and stakeholders.
• Flexibility to work across different time zones to accommodate global teams.
• Ability to adapt to a fast-paced, evolving environment, and drive change initiatives.
• Required to report to the office during week 3 and on other days as needed in accordance with the hybrid work arrangement