Client Solutions Manager

As a key member of our team, you will play a vital role in fostering strong relationships with clients to ensure their satisfaction and loyalty. We are seeking a highly skilled and experienced professional to manage client relationships and deliver exceptional customer service.

At the core of this role is the ability to understand client needs, goals, and preferences and develop strategies to meet these requirements. You will be responsible for building trust with clients, ensuring their satisfaction with our products or services, and proactively identifying opportunities to expand our offerings.

• Client Relationship Management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services.
• Client Retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty.
• Account Management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends.
• Upselling and Cross-Selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling.
• Issue Resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction.
• Performance Analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships.
• Contract and Agreement Management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements.
• Client Feedback and Surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services.
• Continuous Improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty.

• 5+ years of sales experience in a Technical, Enterprise, or B2B environment.
• Proven account management or other relevant experience.
• Experience in delivering client-focused solutions based on customer needs.
• Industry background in Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Exceptional communication skills and proven effectiveness in delivering presentations.
• Able to articulate well and keep up with the changing language of products and telecommunications industry.
• Keen attention to detail and adherence to deadlines.
• Bachelor's Degree in Any Field.

Our hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process. Our Diversity, Equity and Inclusion Policy Commitment can be accessed online.

We are committed to attracting the best and brightest talents to join our team. If you are ready to share our purpose of creating a positive work environment, explore opportunities with us.