Associate Director, Cloud Operations

The overarching objective of the Associate Director, Cloud Services is to lead technical cloud operations teams in Manila, Philippines to deliver world-class day-to-day operations for AIA's public cloud environment to AIA group and its business units. The role will be responsible for organizing team support in a 24/7 model covering all incident, change, and request management and to be accountable for required service levels attainment applicable to the organization reporting to this role. The role also needs to identify continuous improvement areas and drive operational excellence and efficiency while ensuring AIA business units' requirements are taken into consideration.

The incumbent has the responsibility of overseeing the engagement and communication to the teams, both direct and indirect, under Group IT Operations residing in AIA ITPH and the financial budgeting and site planning for Group IT Operations in AIA ITPH. Roles and Responsibilities: Responsibilities include, but are not limited to, the following: Accountability to operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams. On-time in full delivery of new demand for Group, GCI, and BU capabilities.

Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations. Work with the Group Technology Risk to ensure compliance with all security requirements and standards as part of group cloud operations, responsible for delivery onsite in the Philippines. Identify opportunities to improve, align, and synergize business strategic partners and group technology.

Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in the Philippines. Act as point of escalation during incidents and other operational activities. Minimum Job Requirements: Experience: 10+ years relevant experience in Cloud/Platform Management roles, with at least 3 years in a senior role including Cloud Architecture.

Excellent understanding and proven experience in Public Cloud implementation, workload migration, and management in a multi-site enterprise environment. Proven experience plus relevant professional certifications (MS Azure, AWS, etc.). Practical experience of managing Enterprise Public Cloud Services.

Life insurance experience within a regional or multinational scope will be an advantage. Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control. Sound understanding of IT operating model design and best practices.

Special Skills: Ability to demonstrate independent leadership, judgment, and decision-making. Ability to adjust to multiple and changing priorities, remaining flexible and open. Be part of AIA Philippines's Technology Hub, AIA Digital+ .

We are a brand that captures AIA's Group-led Technology, Digital, and Analytics hubs dedicated to powering AIA to be more efficient, connected, and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. Launched in Mainland China, Malaysia, and the Philippines, AIA Digital+ is bringing together top Technology, Digital, and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry. At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the Industry's certified GREAT PLACE TO WORK and enjoy these comprehensive benefit packages upon hire and upon regularization: HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents). 15 days VL and 15 days SL (Pro-rated for mid-year hire).

Guaranteed 14th-month pay. Annual Targeted Incentive (Performance Bonus). Group Life Insurance.

Baguio Vacation Facility. Retirement Plan, other protection benefits, and a lot more which will be discussed during the job offer stage. #AIAPhilippines #AIADigital+PH #AIAITPH #EmpowerYourCareer #HealthierLongerBetterLives #EqualOpportunities #J-18808-Ljbffr