Sales Support

2 days ago

Cebu City, Central Visayas, Philippines PHILIPPINE SPAN ASIA CARRIER CORP Full time ₱250,000 - ₱600,000 per year

The Sales Support role for a Sales Specialist is crucial in ensuring smooth operations, efficient sales processes, and enhanced customer satisfaction. Below are the typical duties and responsibilities of a Sales Support personnel working with or under a Sales Specialist:

Administrative and Operational Support

  • Prepare and process sales orders, quotes, and invoices.
  • Maintain and update customer databases and sales records.
  • Coordinate with logistics and warehouse teams for delivery schedules.
  • Track shipments and ensure on-time delivery.
  • Monitor inventory levels of container vans and relay availability to the sales team.

Customer Service and Communication

  • Respond to customer inquiries via phone, email, or chat.
  • Assist in handling customer complaints or issues, escalating when necessary.
  • Follow up on customer orders and provide status updates.
  • Schedule and confirm client meetings or calls for the Sales Specialist.

Sales Coordination

  • Assist in preparing sales presentations, proposals, and reports.
  • Help track sales performance and generate reports for analysis.
  • Support in managing sales pipelines.
  • Coordinate marketing campaigns or promotions related to sales initiatives.

Documentation and Compliance

  • Ensure all sales-related documentation is complete and filed properly.
  • Help in processing returns, exchanges, and warranty claims.
  • Make sure pricing, discounts, and contracts are correctly applied and approved.

Collaboration and Internal Communication

  • Liaise between the Sales Specialist and other departments (marketing, finance, supply chain).
  • Support the sales team in gathering market intelligence or competitor data.
  • Provide regular updates to the Sales Specialist on client feedback and industry trends

Job Type: Full-time

Work Location: In person

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